Engine Field Service / Engine Workshop Technician

We are looking for a talented Engine Field Service Technician / Engine Workshop Technician to join our team specializing in Service for our Service Operations Department in Ghana.

In this role, you will make an impact in the following ways:

• Deliver reliable, high‑quality diagnosis, repair, overhaul, and rebuilds on complex engine products at customer sites, ensuring minimal downtime and maximum equipment availability.
• Act as the primary technical specialist and trusted customer contact, providing expert support on complex field issues and reinforcing confidence in the company’s service capability.
• Build and maintain strong, productive customer relationships by responding promptly to service needs and consistently delivering efficient, customer‑focused solutions.
• Apply specialized tools, documented procedures, and company policies to safely and accurately execute complex repairs and preventative maintenance to defined standards.
• Identify, escalate, and collaborate on unresolved technical issues with product specialists or supervisors to ensure effective resolution and continuous improvement.
• Coach, guide, and support technicians and apprentices through knowledge transfer, work direction, and review of repair plans, strengthening overall team capability.
• Ensure accurate and timely completion of all service documentation, including service worksheets, timesheets, warranty claims, and quality records.
• Actively identify additional service and sales opportunities while maintaining strict adherence to Health, Safety, and Environmental policies and ensuring service vehicle and tools are kept to a high standard.