Engine Field Service Technician - Level II

We are looking for a talented Engine Field Service Technician to join our team specializing in Services, Maintenance and Diagnostics for our Distribution Business Unit in Tarkwa Mine, Ghana.

In this role, you will make an impact in the following ways:

• Deliver rapid and accurate engine diagnostics and repairs by identifying faults efficiently and completing less complex repairs at customer sites, helping maximize equipment uptime and productivity.
• Provide an exceptional customer experience by engaging customers professionally, responding promptly to their needs, and building trust through reliable service delivery.
• Ensure first-time fix success by utilizing specialized diagnostic tools, following Cummins repair procedures, and preparing the correct parts and equipment before work begins.
• Support equipment reliability through preventive maintenance by performing scheduled inspections and servicing activities that reduce unplanned breakdowns and extend asset life.
• Contribute to effective problem resolution by recognizing when technical issues require escalation and collaborating with senior technicians and supervisors to achieve the best customer outcome.
• Maintain accurate service documentation by completing service reports, timesheets, warranty claims, and quality records, ensuring compliance and supporting operational excellence.
• Identify additional customer service opportunities by recognizing maintenance, repair, or replacement needs that improve equipment performance and strengthen customer relationships.
• Promote a safe and professional work environment by adhering to all Health, Safety, and Environmental requirements while maintaining service vehicles, tools, and equipment in excellent working condition.