Enrollment Outreach Manager (Bilingual - Spanish Required)
About this role
We're excited to provide the best education in the best environment to our students!
Enrollment Outreach Manager (Bilingual - Spanish Required)
Reports To: Director of Marketing
Location: 3002 S. Priest Drive, Tempe, AZ 85282
Employment Classification: Full-Time, On-Site
Salary Range: $48,000–$50,000 annually, based on experience
Position Summary
AMS Impact Group is seeking an energetic, bilingual, and results-driven Enrollment Outreach Manager to lead the organization's community outreach and enrollment initiatives across Arizona.
This position serves as the direct supervisor for a team of Enrollment Outreach Coordinators while actively supporting enrollment efforts throughout assigned communities. As a player-coach, the Enrollment Outreach Manager balances direct community engagement with leadership responsibilities, maintaining approximately a 60/40 split between outreach activities and team management.
The Enrollment Outreach Manager is responsible for driving enrollment lead generation, coaching team members, ensuring process compliance, monitoring performance metrics, and partnering closely with Marketing and Enrollment teams to achieve regional enrollment goals. The ideal candidate is an experienced leader with exceptional communication skills, a passion for community engagement, and the ability to motivate high-performing teams in a fast-paced environment.
About AMS Impact Group
AMS Impact Group is the management organization supporting Academies of Math and Science (AMS), a network of high-performing public charter schools serving nearly 10,000 students across Arizona and Arkansas. Our mission is to expand educational opportunities by connecting families with high-quality educational options that prepare scholars for lifelong success.
Key Responsibilities
Team Leadership & Performance Management
Serve as the direct lead for Enrollment Outreach Coordinators, providing daily guidance, support, and accountability
Balance leadership responsibilities with direct outreach work (approximately 60% outreach / 40% team leadership)
Monitor team performance against monthly and seasonal lead-generation goals
Review team activity reports, CRM data, and call/text interactions to ensure quality, consistency, and compliance
Conduct call reviews and outreach audits to reinforce best practices and improve conversion outcomes
Training, Coaching & Development
Lead onboarding and ongoing training for Enrollment Outreach Coordinators.
Coach team members on:
Community engagement techniques
Objection handling
Lead qualification
CRM usage and documentation standards
Identify performance gaps and provide corrective coaching and ongoing skill development.
Reinforce expectations for data accuracy, documentation quality, and proper CRM and enrollment system usage across the team.
Foster a culture of continuous learning, accountability, and high performance through regular feedback and coaching.
Community Outreach & Territory Management
Actively manage an assigned outreach territory while building relationships with community organizations, business partners, and event coordinators.
Support regional outreach coverage to ensure consistent community presence and enrollment lead generation.
Represent Academies of Math and Science at community events, school fairs, presentations, and enrollment activities in both English and Spanish.
Support evening and weekend outreach events during peak enrollment seasons as business needs require.
Event Management & Enrollment Support
Assist in planning, staffing, coordinating, and executing enrollment outreach events.
Support event logistics, including setup, operation, and breakdown.
Generate qualified enrollment leads by engaging prospective families and promoting AMS campuses.
Guide families through the enrollment and registration process as needed.
Support campus registrars and enrollment teams by ensuring timely communication and follow-up with prospective families.
Enrollment Operations, Reporting & Data Collaboration
Ensure all outreach and enrollment processes are followed correctly and consistently
Support school registrars by ensuring accurate, timely communication to prospective families
Utilize CRM and application management systems to track:
outreach activity
leads generated
follow-up status
conversion progress
Coordinate closely with the Marketing Analyst to: ensure data accuracy and completeness align on reporting definitions and metrics, identify data gaps or system issues, support enrollment reporting needs for leadership.
Communication system or data challenges proactively to ensure timely resolution
Administration & Team Operations
Manage daily activity reporting and scheduling for the team
Ensure team compliance with policies, documentation standards, and data usage requirements
Required Qualifications
Qualifications:
Bilingual fluency in Spanish and English (required)
Dependable transportation and valid driver’s license
Ability to travel locally within assigned region
Ability to lift 50lbs and work outside.
Comfortable working evenings and one to two weekends during peak season
Strong leadership presence with the ability to motivate and coach others
Confident communicator comfortable engaging families, partners, and staff
Highly organized with strong attention to detail and follow-through
Comfortable using CRM and enrollment systems
Preferred Qualifications
Prior experience in enrollment outreach, community engagement, or team leadership
Experience working closely with data, reporting, or analytics teams
Experience in K–12 education, charter schools, or enrollment operations
Knowledge, Skills & Abilities
Strong leadership presence with the ability to motivate, coach, and develop others.
Excellent bilingual verbal and written communication skills.
Strong customer service and relationship-building abilities.
Experience utilizing CRM or enrollment management systems.
Strong organizational skills with exceptional attention to detail.
Ability to analyze performance metrics and identify opportunities for improvement.
Ability to prioritize multiple projects in a fast-paced environment.
Comfortable working evenings and one to two weekends during peak enrollment seasons.
Ability to lift and transport materials weighing up to 50 pounds.
Ability to work indoors and outdoors in varying weather conditions.
Working Conditions
Full-time, on-site position based in Tempe, Arizona.
Frequent travel throughout the Phoenix metropolitan area and surrounding communities.
Regular evening and weekend work during peak enrollment periods.
Frequent standing, walking, lifting, and event setup responsibilities.
Combination of office work and community-based outreach activities.
Benefits
Competitive salary based on experience
Medical, Dental, Vision, Life, and Disability Insurance
401(k) Retirement Plan with Employer Contributions
Paid Time Off and Paid Holidays
Professional Development Opportunities
Opportunities for Career Growth within a Growing Organization
Why Join AMS Impact Group?
Join a mission-driven organization committed to expanding educational opportunities for students and families. As the Enrollment Outreach Manager, you'll lead a passionate outreach team while building meaningful community partnerships that directly support student enrollment and organizational growth. This is an exciting opportunity to combine leadership, community engagement, and strategic impact within one of Arizona's leading charter school networks.
Join us to enjoy rewarding challenges and ongoing opportunities!