Enterprise Application Support Specialist
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About this role
ON.energy is setting the standard for large load interconnection. ON’s patented AI UPS™ is a medium-voltage UPS that serves as a firewall, protecting the data center from the grid, and the grid from the data center. With multiple gigawatts currently under construction, we are enabling grid-safe data centers.
Role Summary
The Enterprise Application Support Specialist - Assets & Purchasing is the primary support resource and subject matter expert for the applications that run asset management, purchasing, and construction operations - with Procore as the anchor platform. The role combines application support, configuration, business analysis, and integration troubleshooting to keep these systems reliable, well-adopted, and aligned with business operations.
Key Responsibilities
Application Administration & Support
- Serve as the primary support resource for Procore and supporting asset management, purchasing, and field applications.
- Administer configuration, permissions, workflows, templates, forms, directories, and project or asset settings across supported applications.
- Troubleshoot user, data, and workflow issues, escalating to vendors or internal technical teams as needed.
- Maintain documentation, knowledge articles, and standard operating procedures for supported applications and processes.
Business Analysis & Process Improvement
- Partner with stakeholders to gather requirements, document current- and future-state processes, and improve adoption of Procore and related systems.
- Translate business needs into functional requirements, configuration decisions, user stories, and test scenarios.
- Align processes across Construction Operations, Asset Management, Procurement, Finance, Project Controls, and IT.
Integrations, Data & Technical Enablement
- Support integrations between Procore, asset management, purchasing, and enterprise systems such as ERP, document management, reporting, and identity platforms.
- Assist with API, middleware, data mapping, and integration troubleshooting alongside technical teams or consultants.
- Validate data quality and system behavior after configuration changes, releases, or integration updates.
Training, Adoption & Governance
- Train end users and power users on application functionality, process expectations, and best practices.
- Promote consistent standards, governance, naming conventions, and permissions across supported applications.
- Track support trends and recurring issues to prioritize roadmap and operational improvements.
Key Requirements
- 5+ years supporting enterprise business applications in asset management, procurement, construction technology, or ERP-adjacent environments.
- Hands-on Procore administration and configuration experience (permissions, workflows, templates, forms), plus exposure to asset management or purchasing systems.
- Business analysis experience: requirements gathering, process documentation, and solution design.
- Ability to troubleshoot functional application issues as well as integration, data, and workflow problems.
- Working knowledge of application governance, change management, and user support practices.
- Excellent communication skills across field, operations, finance, procurement, IT, vendor, and leadership audiences.
Preferred Experience
- Asset management or EAM/CMMS platforms, purchasing and procure-to-pay workflows, project controls, or project accounting.
- APIs, iPaaS or middleware platforms, SSO, data mapping, or reporting.
- Working with vendors, consultants, or implementation partners.
- Azure DevOps, Jira, ServiceNow, Power BI, SharePoint, or Microsoft 365.
For US-based roles - What you’ll get:
- Competitive salary + annual performance-based bonus eligibility
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
For Mexico-based roles - What you’ll get:
- Competitive salary + annual performance bonus eligibility
- Christmas Bonus (Aguinaldo): 30 days
- Major medical expenses and life insurance
- Paid time off and holidays (per local policy)
For all roles:
- Professional development and growth opportunities
- Opportunity to grow with a mission-driven team shaping the future of clean energy
- Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
- Benefits vary by role and location and are subject to change.
Agency Notice: ON.energy does not accept unsolicited resumes from staffing agencies, search firms, or third-party recruiters. Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request from an authorized member of our Talent Acquisition team will be considered the property of ON.energy. No placement fees or compensation will be paid for unsolicited candidate submissions.
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