Entry Level - Fast Track Case Manager
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What you'll do
- Fast track the assessment of claims that are not disputed by the employer
- Liaise with workers and employers to gather and confirm injury details
- Support the return to work process by explaining obligations, entitlements and next steps
- Ensure timely and accurate registration of claims
- Activate provisional payment entitlements for mental injury claims where applicable
- Maintain clear, professional and empathetic communication throughout the claims process
- Work collaboratively with internal stakeholders to support efficient claim progression
- Follow established processes, guidelines and compliance requirements
- Deliver a high standard of customer service to all parties involved
What they're looking for
- Previous experience in Workers Compensation or insurer environments
- Strong time management and organisational skills
- A background in customer service-based roles
- The ability to communicate clearly and professionally with a range of stakeholders
- A strong sense of teamwork and collaboration
- A proactive approach and willingness to learn
- Attention to detail and the ability to manage multiple priorities
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview
We are looking for a motivated and customer-focused Eligibility Fast Track professional to join our Workers Compensation team.
In this role, you will be responsible for fast tracking the assessment of claims that are not being disputed by the employer, helping to ensure injured workers receive prompt support and timely outcomes.
You will work closely with both workers and employers to confirm injury details, explain return to work requirements, entitlements and ongoing claims processes, and ensure claims are registered promptly and accurately. A key part of the role will also include activating provisional payment entitlements for mental injury claims in line with relevant requirements.
This role plays an important part in delivering a supportive, efficient and responsive claims experience.
How you'll make an impact
- Fast track the assessment of claims that are not disputed by the employer
- Liaise with workers and employers to gather and confirm injury details
- Support the return to work process by explaining obligations, entitlements and next steps
- Ensure timely and accurate registration of claims
- Activate provisional payment entitlements for mental injury claims where applicable
- Maintain clear, professional and empathetic communication throughout the claims process
- Work collaboratively with internal stakeholders to support efficient claim progression
- Follow established processes, guidelines and compliance requirements
- Deliver a high standard of customer service to all parties involved
About you
Training and Development
You will receive a structured 8-week in-office training program upon commencement of the role. This program is designed to help you build a strong understanding of all relevant processes, systems and procedures required to succeed in the position.
Ongoing support and development will also be available to help you grow your career over time.
About You
To be successful in this role, you will bring:
- Previous experience in Workers Compensation or insurer environments
- Strong time management and organisational skills
- A background in customer service-based roles
- The ability to communicate clearly and professionally with a range of stakeholders
- A strong sense of teamwork and collaboration
- A proactive approach and willingness to learn
- Attention to detail and the ability to manage multiple priorities
What We Can Offer
Our team offers a supportive and flexible working environment, including:
- Hybrid working
- Flexible hours
- A 9-day fortnight option
- Reward and recognition events
- A collaborative workplace culture built on friendly, flexible and supportive team values
- Great team support and rewarding opportunities
- Ongoing education and development
- A structured career development pathway
Why Join Us?
This is a great opportunity for someone who enjoys working in a fast-paced, people-focused environment and wants to make a meaningful difference in the claims process. If you are passionate about helping people, thrive in a team environment, and want to build your career in Workers Compensation, we’d love to hear from you.
Company
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