Chubb·5 days ago
5 days ago
ESIS Manager Operations Services
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What you'll do
- Aligning team goals with ESIS organizational objectives.
- Ensuring direct reports execute assigned responsibilities effectively.
- Providing training and support to team members to meet current and evolving business needs.
- Developing and implementing improvement plans at both the individual and team levels.
- Planning ahead to ensure appropriate coverage, identifying risks, and working proactively with the team, manager, and peers to address them.
- Identifying opportunities for improvement, recommending process enhancements, and presenting recommendations to stakeholders for alignment and support.
- Building strong working relationships and collaborating across departments to support effective execution of functions and special projects.
- Communicating effectively with internal and external stakeholders.
- Traveling occasionally for training and meetings, as approved by management.
- Performing other duties as assigned.
What they're looking for
- Strong experience in people management
- Training experience
- Root cause analysis experience
- Process improvement experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The ESIS Manager, Operations Services will lead and develop a team of operations associates supporting Workers’ Compensation, Commercial Auto, and Liability claims. This role is responsible for overseeing claim registrations, financial controls, mail queues, clerical requests, customer service, and other operational functions as assigned. The ideal candidate will have strong people leadership, training, root cause analysis, and process improvement experience.
Responsibilities
- Align team goals with ESIS organizational objectives.
- Manage, coach, and develop direct reports effectively.
- Ensure team members execute assigned responsibilities successfully.
- Provide training and support to meet current and evolving business needs.
- Develop and implement improvement plans at both the individual and team levels.
- Plan ahead to ensure appropriate coverage and proactively identify risks.
- Work with the manager, peers, and team to address operational challenges.
- Identify opportunities for improvement and recommend process enhancements.
- Present recommendations to stakeholders to gain alignment and support.
- Build strong working relationships and collaborate across departments.
- Communicate effectively with internal and external stakeholders.
- Travel occasionally for training and meetings, as approved by management.
- Perform other duties as assigned.
Company
Chubb
Dallas, United States of America
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