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Jobs / Customer Service Manager in United States of America
6 months ago
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Town & Country Event Rentals·Other·6 months ago
6 months ago

Event Director

Van Nuys, United States of AmericaFull-timeSenior · 10-15 yearsCustomer Service Manager

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About this role

Town and Country is looking for an Event Director to join our team. Responsible for development and maintenance of sales accounts in event rentals, while ensuring the highest level of client satisfaction. The right candidate will be a team player who can work in a fast-paced environment.

Duties & Responsibilities:

· Effectively acquire and develop new customers by direct contact.

· Ability to maintain and grow client relationships for long term account sales.

· Responsible for developing additional business through extraordinary customer service and rapport building, as well as managing existing client accounts.

· Prepare and execute customer sales orders.

· Involvement in creative aspects of event design.

· Fully involved in preproduction, production, installation for events.

· Oversee and direct Signature drivers and helpers for installation and set-up.

· Maintain required record keeping and reporting of all sales and service activities.

· Attend mandatory sales meetings and training sessions, as required.

· Compose and respond to all correspondence (electronic, mail, phone) in a timely manner.

· Perform other related duties as required.

· Detects and eliminates or minimizes safety hazards.

· Accurately recording and communicating customer orders.

· Traveling throughout Southern California to various locations for event set-ups.

· Manage a book of business.

Knowledge, Skills & Abilities:

· Ability to manage installation crews of various sizes on different event sites.

· Extensive knowledge of Town and Country’s rental inventory.

· Familiarity with tent installation, electrical requirements for off-site locations.

· Thorough knowledge of city/county/state ordinances, restrictions, permits with relation to upcoming events.

· Must be able to effectively communicate in person with clients, coordinators, vendors, security, and Signature personnel.

· Must be able to meet required or exceed required sales goals, expectations, and objectives.

· Ability to work on a team yet be self-starter in a dynamic and fast paced environment.

· Ability to effectively communicate, orally and in writing, and make effective sales presentations with key decision makers within the event rental industry.

· Ability to analyze and creatively solve problems.

· At ease with conducting consultative sales calls.

· Ability to develop relationships and maintain an active presence in the Event Rental community.

· Responsible for promoting Town and Country as a leader in Event Rentals.

· Making sales presentations to key prospects and customers while positively influencing the demand for company's service.

· Possess superior organization skills and display excellent time management skills.

· Ability to measure and diagram event sites accurately, noting all obstacles, potential conflicts, zoning restrictions and requirements.

· Knowledge of modern office procedures and methods, including telephone communications, office systems, and record keeping.

· Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.

· Skilled use of a personal computer and various software packages.

· Ability to establish priorities, work independently, and proceed with objectives without supervision.

· Ability to handle and resolve recurring problems.

Education and Experience:

· Two years prior sales within Event Rental Industry

· Extensive product knowledge of Event Rentals

· Proven and successful sales skills.

· High School Diploma or equivalent

· A flexible schedule (must be able to work weekends).

· Knowledge of Microsoft office programs.

· Excellent communication skills.

· Excellent time management skills

· Must possess a valid California driver license (Class C) with an acceptable driving record.

· Rental equipment knowledge (Tenting, lighting, tables, chairs and more).

· Event industry experience preferred.

Job Type: Full-time

Salary: $75,000.00 - $100,000.00 per year

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Ability to Relocate:

  • Relocate before starting work (Required)

Work Location In person.

Other

Company

Town & Country Event RentalsOther
Van Nuys, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Town & Country Event Rentals's careers site·first seen 12 Jun 2026·last verified 8 Sept 2026·How we source jobs

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