Is your resume a good fit for this job?
Free · takes 30 seconds
What you'll do
- Acknowledge, document, and manage customer complaints, ensuring timely updates and resolution within specified timelines.
- Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates.
- Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders.
- Escalate unresolved issues or complex complaints to the complaint in-charge for further action.
- Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams.
- Generate and maintain all required service call records and other system documentation to support complaint resolution.
- Ensure timely updates and closure of service calls, while handling any additional tasks or jobs assigned by management.
- Coordinate with internal departments to address complaints effectively and improve customer satisfaction.
What they're looking for
- Bachelor’s degree in Business Administration, Marketing, or related field.
- 1-2 years of experience in customer service or sales support, preferably in retail or manufacturing sectors.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Ability to multitask, prioritize, and work effectively within a team.
- Customer-centric attitude with problem-solving skills.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Interwood Mobel is looking for a customer-focused and proactive professional to join our Customer Services team. Strong communication skills, problem-solving ability, and passion for delivering exceptional customer experience.
- Acknowledge, document, and manage customer complaints, ensuring timely updates and resolution within specified timelines.
- Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates.
- Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders.
- Escalate unresolved issues or complex complaints to the complaint in-charge for further action.
- Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams.
- Generate and maintain all required service call records and other system documentation to support complaint resolution.
- Ensure timely updates and closure of service calls, while handling any additional tasks or jobs assigned by management.
- Coordinate with internal departments to address complaints effectively and improve customer satisfaction.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field.
- 1-2 years of experience in customer service or sales support, preferably in retail or manufacturing sectors.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Ability to multitask, prioritize, and work effectively within a team.
- Customer-centric attitude with problem-solving skills.
Company
Interwood-mobel
Rawalpindi, Pakistan
Company facts come from this company's own listings. We only show what the postings themselves carry.