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Jobs / Customer Service Manager in Singapore
1 month ago
OCBC Bank·BFSI·1 month ago
1 month ago

Executive Director, AML Risk Management Team, Global Consumer Financial Services

OCBC Singapore, SingaporeSenior · 10-15 years

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About this role

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
Join our dynamic Global Consumer Financial Services AML team and make a meaningful impact in the fight against financial crime. You will have the opportunity to work with advanced digital tools, AI-driven analytics, and innovative risk detection frameworks. Our collaborative environment fosters continuous learning, professional growth, and the chance to contribute to AML strategies across the organization. Be part of a forward-thinking organisation that values your expertise, supports your development, and empowers you to drive positive change in financial security.

How you succeed
Success in this role stems from a proactive and strategic mindset combined with deep operational expertise in AML investigations. You will excel by leading your team through complex, evolving challenges while championing innovation and continuous improvement. Your ability to align investigative priorities with broader AML and CDD/KYC frameworks, and to foster strong relationships with key stakeholders at all levels, will be critical. In your role supporting the Head of AML Risk Management, your leadership, adaptability, and results-driven approach will ensure the AML function effectively mitigates financial crime risks and advances the organization’s mission.

What you do

  • Lead, mentor, and manage a diverse team of AML investigators and analysts, driving high-quality performance, professional growth, and operational excellence.
  • Support the Head of AML Risk Management in strategic planning and operational management of the AML function, including stepping in to cover key responsibilities as required.
  • Oversee and guide complex AML investigations, ensuring timely identification, escalation, and mitigation of money laundering and financial crime risks.
  • Collaborate with data and analytics teams across the group to deploy AI-driven tools, automation, and advanced analytics that improve the efficiency and effectiveness of AML investigations.
  • Drive continuous improvement initiatives to refine AML policies, risk detection frameworks, and investigative methodologies in line with evolving regulatory requirements.
  • Engage and coordinate with internal stakeholders, regulators, auditors, and external partners to ensure transparent communication and compliance.
  • Prepare and present clear, actionable reports and insights to senior management and the Board, supporting informed decision-making and risk management.

Who you are

  • Min. 12 years of experience focused on AML and financial crime investigations with broad knowledge of CDD/KYC processes.
  • Proven leadership experience managing teams, with a track record of developing talent and driving operational excellence.
  • Strong knowledge of AML regulations, industry trends, and best practices across multiple jurisdictions, preferably within Consumer Financial Services.
  • Demonstrated ability to work closely with senior leadership, balancing strategic thinking with hands-on operational management and stepping in to cover key functions as needed.
  • Experience in utilizing data analytics, AI, and digital tools to enhance AML investigations and risk detection is advantageous.
  • Excellent communication, interpersonal, and stakeholder management skills, capable of influencing at all organisational levels.
  • Detail-oriented, proactive, and resilient with the ability to navigate complex regulatory environments and competing priorities.


Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:


Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

BFSIH1B sponsor likely
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