Executive/Sr. Executive - Voice - Mumbai

• Key Responsibilities:

1. Provide exceptional service via voice calls, promptly addressing inquiries and issues.

2. Manage high volumes of calls with professionalism and efficiency.

3. Troubleshoot and resolve issues quickly, following procedures and escalating when needed.

4. Ensure clear, empathetic communication, making customers feel supported.

5.Continuously improve retention processes based on feedback and performance data. (As required)

6.Achieve and exceed sales targets through effective communication and persuasion. (As required)

 

• Interview Process:
  • HR round: Interview to assess cultural fit and basic qualifications.
  • Operations: Evaluate technical skills and role-specific competencies.
  • Versant as required
  • Client versant as required