Field Network Engineer
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What you'll do
- Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.
- Installing and supporting network devices, PCs and Servers for our customers.
- Remote and onsite troubleshooting.
- Pre-staging of router and switch installations according to documentation.
- Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
- Project based site survey and documentation.
- Post-Sales support.
- Site visits to assess and swap non-functional equipment.
What they're looking for
- Full UK driving licence and residence within the advertised region are essential.
- Experience using Cisco, Draytek, Zyxel, Netgear routers.
- Experienced in Cisco, Aruba and HP switches.
- 1st/ 2nd line Server/PC hardware break fix support.
- Strong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearly to customers.
- Experience providing network and PC/ Server field engineering services to high profile customers.
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
- Applies knowledge and skills through handling problems beyond own area of expert.
Nice to have
- Whilst experience with networking technologies is advantageous, we're equally interested in candidates with transferable technical skills, a strong aptitude for troubleshooting, and a desire to develop their career.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Field Network Engineer
Location: South East (London and surrounding areas), a full UK driving licence and residence within the advertised region are essential.
Salary: salary dependent on experience, plus company car, fuel card, paid overtime and on-call and expenses covered.
Due to continued growth, Comms-care is looking for a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support, helping customers resolve hardware and networking issues and return systems to service quickly and effectively.
Whilst experience with networking technologies is advantageous, we're equally interested in candidates with transferable technical skills, a strong aptitude for troubleshooting, and a desire to develop their career. Full training and ongoing development will be provided.
What your role as a Field Network Engineer will involve:
Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.
- Installing and supporting network devices, PCs and Servers for our customers.
- Remote and onsite troubleshooting.
- Pre-staging of router and switch installations according to documentation.
- Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
- Project based site survey and documentation.
- Post-Sales support.
- Site visits to assess and swap non-functional equipment.
- There will also be an On Call requirement of not more than 1 week in 3.
To set you up for success, we are looking for the following skills and experience:
- Experience using Cisco, Draytek, Zyxel, Netgear routers.
- Experienced in Cisco, Aruba and HP switches.
- 1st/ 2nd line Server/PC hardware break fix support.
- Strong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearly to customers.
- Experience providing network and PC/ Server field engineering services to high profile customers.
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
- Applies knowledge and skills through handling problems beyond own area of expert.
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
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