FIFO | Dining Room Supervisor

The Administrative Assistant II serves as the first point of contact for patients, families, visitors, referral sources, and community providers interacting with the Northeastern Early Steps Program and Pediatric Hearing Program. This position provides in-person front desk reception, patient intake, scheduling, registration, referral processing, and administrative support. The incumbent greets and assists families, manages patient check-in and registration activities, receives and distributes incoming documentation, and services as a liaison between patients, providers, and community providers. The Administrative Assistant II maintains accurate records and ensures compliance with applicable program, university, state, and federal requirements. Due to the direct patient and visitor interaction responsibilities, consistent on-site presence is required to support daily clinic operations and customer service functions.

Patient Reception, Communication and Customer Service – Serves as a front desk representative for patients, families, visitors, referral sources, and providers. Greets visitors, assists with patient check-in and registration, answers incoming phone calls, emails, and faxes; screens inquires, provides program information, and directs individual to appropriate resources.

Intake and Registration – Collects and verifies demographic, insurance, and referral information; obtains required documentation; enters data into the Early Steps Data System and EPIC; establishes new patient records; and ensures completeness and accuracy of intake information.

Scheduling and Coordination – coordinate appointments, evaluations, and follow-up visits; communicates with families, providers, and program staff regarding scheduling needs; serves as a liaison between clients, clinicians, and community partners to facilitate timely access to services.

Documentation and Compliance – maintains accurate and confidential records; scans and uploads documentation; monitors required forms and consents; and ensures compliance with program, university, state, and federal requirements.

Referral Management – Answering and routing of calls, processing incoming referrals and maintaining relationships with referral sources and internal staff. 

$19.16 - $23.95 per hour depending on education and experience

High school diploma or equivalent and four years of relevant experience or an equivalent combination of education and experience.

Associates degree and four years clerical/customer service experience preferred, ideally in a health care or education serving pediatrics population. Experience utilizing electronic medical records and database systems. Demonstrated customer service, communication, and organizational skills. 

This is a time-limited position.  Time limited positions are based on circumstances, such as funding sources, which control the length of time for which the position is available.

Level 2 Background Check is Required.

To be considered you must upload your Cover Letter, Resume/CV, and contact information for 3 References.

University of Florida College of Medicine – Jacksonville:   Visit this link to watch the video.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at http://www.naces.org/.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

The University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. If an accommodation due to a disability is needed to apply for this position, please call (352) 392-2HRS or the Florida Relay System at (800) 955-8771 (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law.