Zippee·5 months ago
5 months ago
Fleet Coach - Mumbai
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About this role
About Zippee:
- Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
- Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
- Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
Job Description:
- We're looking for energetic and qualified Team Leads/Fleet Coaches - Last Mile to join our Quick Commerce Operations team across Mumbai.
- If you have a good network of 2W delivery partners across various zones in Mumbai, this is your opportunity to join India's leading quick commerce logistics platform.
- This is a field role based at our dark store, and you must be near any of the following locations: Andheri East, Malad, Navi Mumbai.
Roles & Responsibilities:
- Sourcing & Managing Delivery Riders: Onboarding riders via personal and vendor network, training, tracking performance, and handling grievances/issues.
- Team Management: Reducing rider turnover and meeting delivery SLA goals.
- Handling Issues: Volume increases, rider payments, and customer complaints in real-time.
- MIS/Data Management: Preparing data using MS Excel and Google Sheets.
- End-to-end fleet operations for Delivery Executives / Riders. Daily fleet availability, utilization & productivity tracking
- Rider engagement and retention initiatives
Qualifications:
- 1-4 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies.
- Education: Graduate and above
- Team management, stakeholder management, & independent decision-making experience are a must.
- Must have an owner's mindset. We are looking for owners, not employees.
Company
Zippee
Andheri, India
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