Forward Deployed Engineer, Managed Services
Sign up free to see how well your resume matches this role.
What you'll do
- Build our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
- Own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption.
- Stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
- Mix technology and business consulting with solution design and project management.
- Work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
- Own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
What they're looking for
- Stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
- Work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
- Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About the Team
Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.
Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.
The Role
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
You'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.