Freelance IT Support - Part Time
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What you'll do
- Provide remote support to users in a Microsoft 365 environment.
- Provide support for Outlook, Teams, Office and Microsoft Defender.
- Manage users and permissions.
- Troubleshoot day-to-day IT issues.
- Set up and configure new PCs and software.
- Provide support for email security solutions, namely Mimecast.
- Remotely monitor endpoints using RMM tools, ideally NinjaOne.
- Support hardware management and ordering.
- Document basic IT processes.
What they're looking for
- Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles;
- Hands-on experience supporting Microsoft 365 environments;
- Good troubleshooting and problem-solving skills;
- Ability to work independently and provide effective support remotely;
- Good communication skills and a strong level of English, for interaction with the client;
- A proactive and service-oriented approach.
Nice to have
- Mimecast
- NinjaOne or other RMM platforms
- Cyber Essentials
- Microsoft Defender
- Endpoint and device management
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.
We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a freelance, part-time and flexible basis.
Responsibilities
- Provide remote support to users in a Microsoft 365 environment.
- Provide support for Outlook, Teams, Office and Microsoft Defender.
- Manage users and permissions.
- Troubleshoot day-to-day IT issues.
- Set up and configure new PCs and software.
- Provide support for email security solutions, namely Mimecast.
- Remotely monitor endpoints using RMM tools, ideally NinjaOne.
- Support hardware management and ordering.
- Document basic IT processes.
Requirements
- Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles;
- Hands-on experience supporting Microsoft 365 environments;
- Good troubleshooting and problem-solving skills;
- Ability to work independently and provide effective support remotely;
- Good communication skills and a strong level of English, for interaction with the client;
- A proactive and service-oriented approach.
Nice To Have
Experience with any of the following will be considered a plus:
- Mimecast
- NinjaOne or other RMM platforms
- Cyber Essentials
- Microsoft Defender
- Endpoint and device management
Benefits
- Freelance collaboration – approximately 10 hours per month (part-time)
- 100% remote (based in Portugal)
- Flexible working hours
- International working environment
- Opportunity to work with modern Microsoft-based IT environments
If you're an experienced IT Support professional looking for a flexible, fully remote freelance and part-time opportunity, we'd be happy to hear from you.
Company
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