Front Desk Clerk - Steady Extra (The Linq LV)
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What you'll do
- Complete arrival and departure transactions for guests checking in/out of the hotel.
- Act as a resource for all guest questions with an upbeat and positive attitude.
- Serve as the first line of defense when resolving guest complaints.
- Register guests to room while receiving all pertinent information accurately.
- Perform guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register and block reservations.
- Take same-day reservations and when necessary, future reservations following hotel rate structures and selling strategies.
- Handle guest check-in and check-out in accordance with hotel credit and cash handling policies.
- Troubleshoot all in-room movies / phone / billing problems.
- Cancel room reservations according to procedures.
- Prepare key packets and ensure miscellaneous brochures are fully stocked.
What they're looking for
- Ability to complete arrival and departure transactions for guests
- Ability to resolve guest complaints and answer inquiries in an efficient, courteous and professional manner
- Proficiency in hotel credit and cash handling policies
- Ability to perform guest registration and room assignments
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
As a Front Desk Clerk, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Clerks are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints.
Check-in and check-out guests, respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service. Register guests to room while receiving all pertinent information accurately.
Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same-day reservations and when necessary, future reservations following hotel rate structures and selling strategies. Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Troubleshoot all in-room movies / phone / billing problems. Cancel room reservations according to procedures. Prepare key packets, ensure miscellaneous brochures are fully stocked. Perform other tasks as assigned by supervisor or assistant manager.
Company
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