Front Desk Manager
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What you'll do
- Oversee the daily operations of the front office and guest services teams.
- Ensure that all guests receive outstanding service.
- Manage check-in and check-out processes.
- Resolve guest concerns.
- Lead a team of front desk agents and guest service representatives to meet the hotel’s service standards.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Desk Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Company
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