Front Office Duty Manager
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What you'll do
- Oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adhere to Accor service standards
- Lead and support the Front Office team to deliver exceptional guest service
- Manage daily operations such as check in/ check out, billing and reporting
- Handle guest enquiries and resolve issues professionally and promptly
- Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations
- Train, mentor and develop the team, fostering a positive Heartist culture
- Drive revenue through upselling and loyalty engagement
- Ensure compliance with WHS, security and Accor brand standards
What they're looking for
- Previous experience in a hotel Front Office as a Duty Manager
- Strong leadership, communication and problem-solving skills
- Ability to work a flexible roster including weekends and evenings
- Passion for hospitality and delivering outstanding guest experiences
Nice to have
- Proficiency in hotel systems, Opera and Accor systems is an advantage
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.
Job Description
We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.
In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adhere to Accor service standards.
You will lead and support the Front Office team to deliver exceptional guest service, manage daily operations such as check in/ check out, billing and reporting. Handle guest enquiries and resolve issues professionally and promptly. Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations. Train, mentor and develop the team, fostering a positive Heartist culture. Drive revenue through upselling and loyalty engagement. Ensure compliance with WHS, security and Accor brand standards.
Qualifications
You will bring previous experience in a hotel Front Office as a Duty Manager, Strong leadership, communication and problem-solving skills. Proficiency in hotel systems, Opera and Accor systems is an advantage. Ability to work a flexible roster including weekends and evenings. Passion for hospitality and delivering outstanding guest experiences.
Additional Information
Employee Benefits
Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:
- Daily lunch options provided
- Staff discounts in the restaurant
- Accor employee staff rates at any Accor property worldwide
- Food and Beverage discounts at Accor outlets
- Inner city location- public transport options at our door
- Friendly and inclusive team
- Career growth and learning and development
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Come and join our Stylish Heartist Team today!
Company
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