Front Office Manager
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About this role
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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Front Office Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered
- Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity
- Monitor and manage room inventory, availability, and rates to maximize revenue
- Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments
- Handle guest complaints and resolve any issues to ensure guest satisfaction
- Manage the budget and expenses of the Front Office department
- Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations
Requirements
- Bachelor's degree in Hospitality Management or related field
- Minimum of 3 years of experience as an Assistant Front Office Manager or Front Office Manager role in a luxury hotel environment
- Knowledge of hotel systems such as PMS, POS, and CRM
- Excellent leadership, communication, and customer service skills
- Strong organizational and problem-solving abilities
- Ability to multitask in a high-pressure environment
- Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary package and additional benefits
- Career development within Greece's leading hospitality group
- Opportunities for internal mobility and long-term career growth
- Accommodation (if necessary) and full board
- Transportation support and/or travel expenses
- Access to training and educational programs
- A dynamic and supportive working environment
- Employee discounts across Grecotel hotels and selected partner businesses
- A people-focused culture built on teamwork, respect and excellence
Company
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