Front Office Manager, Conrad Corfu
Sign up free to see how well your resume matches this role.
What you'll do
- Oversee and coordinate day-to day Front Office operations (Reception, Guest Relations, Night Audit).
- Ensure excellent guest service throughout arrival, stay, and departure.
- Monitor KPIs, budgets, daily financial transactions, and reports.
- Lead, train, and evaluate the Front Office team, preparing work schedules.
- Handle guest complaints, feedback, and online reviews with professionalism.
- Ensure compliance with company policies, safety, and quality standards.
- Collaborate with Housekeeping, Maintenance, Reservations, and Guest Experience.
What they're looking for
- Degree or Diploma in Hospitality Management or related field
- At least 3 years of experience in a front office management position in a 5-star hotel
- Strong leadership and training skills to ensure team development
- Excellent proficiency in English, knowledge of a second language is a plus
- Proficient in hotel management software (preferably Opera) and Microsoft Office Suite
- Exceptional customer service skills with a focus on guest satisfaction
- Strong problem-solving abilities and the ability to work under pressure
- Excellent communication and interpersonal skills
- Attention to detail and exceptional organizational skills
- Flexibility in scheduling and the willingness to handle diverse situations
Nice to have
- Knowledge of a second language
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Us
At Numo Hotels & Resorts, we exist to redefine the essence of hospitality through a New Modern approach - that’s what our name, NUMO, stands for. It’s a philosophy that combines sophisticated simplicity and a strong sense of place with fresh ideas, where every detail is created with today’s traveler in mind. We design destinations that feel both grounded in culture and forward-thinking, offering experiences that stay with you.
Our portfolio includes Numo Ierapetra (Curio Collection by Hilton), Numo Mykonos and Conrad Corfu (opening in 2027), the newest addition to our expanding family destinations.
Conrad Corfu
Conrad Corfu, opening in 2027, is the latest addition to the Numo Hotels & Resorts portfolio. More than a place to stay, it’s a destination where authentic Corfiot heritage meets stylish modern living, designed to connect people with culture, nature, and each other.
Key Responsibilities
- Oversee and coordinate day-to day Front Office operations (Reception, Guest Relations, Night Audit).
- Ensure excellent guest service throughout arrival, stay, and departure.
- Monitor KPIs, budgets, daily financial transactions, and reports.
- Lead, train, and evaluate the Front Office team, preparing work schedules.
- Handle guest complaints, feedback, and online reviews with professionalism.
- Ensure compliance with company policies, safety, and quality standards.
- Collaborate with Housekeeping, Maintenance, Reservations, and Guest Experience.
Requirements
- Degree or Diploma in Hospitality Management or related field
- At least 3 years of experience in a front office management position in a 5-star hotel
- Strong leadership and training skills to ensure team development
- Excellent proficiency in English, knowledge of a second language is a plus
- Proficient in hotel management software (preferably Opera) and Microsoft Office Suite
- Exceptional customer service skills with a focus on guest satisfaction
- Strong problem-solving abilities and the ability to work under pressure
- Excellent communication and interpersonal skills
- Attention to detail and exceptional organizational skills
- Flexibility in scheduling and the willingness to handle diverse situations
Benefits
At Conrad Corfu, joining our team is a unique opportunity to grow your career in a world-class luxury environment. Our Team Members enjoy:
- Competitive pay that recognizes your talent and contribution
- On-the-job training and workshops to keep your skills sharp
- Career growth opportunities at every stage of your journey
- Staff accommodation provided, allowing you to live the destination, not just the job
- Daily meals in our staff restaurant
- Discounts at our on-site outlets
- Uniform provided
- Laundry allowance
- Access to the global training platforms and our library for learning, personal development, and career growth
- Exclusive hotel rates and special offers for team members in the international hotels of the brand
- Winter work abroad opportunities, to explore international career paths
But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:
- Teamwork – We’re stronger together!
- Integrity – Do the right thing, even when no one is watching!
- Respect – We honor all voices, and every idea counts!
- Kindness – A smile goes a long way!
- Creativity – If you can think outside the box and color outside the lines, you're our kind of person!
At Conrad Corfu, this is more than a job - it’s a chance to be part of a legacy of excellence in luxury hospitality!
We are an equal opportunities employer – All applications will be considered as confidential.
Only suitable candidates will be contacted.
#ShapeTomorrow
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.