Front Office Receptionist
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What you'll do
- Welcome Guests to the Resort in a warm and friendly manner.
- Handle accommodation inquiries & process reservations.
- Perform and ensure a smooth check-in & check-out experience.
- Deliver a high level of professional and friendly customer service that will enhance guest satisfaction.
- Display a solid customer service approach and deal efficiently with complaints.
- Assist with specific guest requirements to enhance their stay.
- Ensure all aspects of front office / reception run smoothly and effectively.
- Provide assistance in Housekeeping when required.
What they're looking for
- Intermediate experience in Microsoft Office (Word, Excel & Outlook).
- Strong personal integrity
- Availability to work a variety of shifts, including weekends and public holidays.
- Customer service focused with a passion for delivering high levels of service.
- A high level of communication and organisational skills.
- Ability to provide a current police clearance or be willing to obtain one.
- Due to the location of the resort and lack of public transport, a reliable mode of transportation is advisable.
- Only candidates with current and ongoing Australian work Rights will be considered.
- Must be willing to undergo a police check.
Nice to have
- Previous experience working in an accommodation venue in a Front Office Reception or Housekeeping role is desireable.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Why Work for Accor?
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.
Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.
Our Hotel
Located just minutes from Busselton’s town centre and nestled on 27 acres of peaceful beachfront land, Bayview Geographe Resort provides an ideal coastal retreat along the shores of Geographe Bay. Offering direct access to the beach and a variety of accommodation options—from studios to 1, 2, and 3 bedroom villas—it’s a popular choice for families and holidaymakers discovering the beauty of Western Australia’s southwest.
We are a fun, friendly and inclusive team. We pride ourselves in putting our team members first, always looking for ways to recognise their hard work and offer opportunities for ongoing training as well as career progression.
Job Description
This is a perfect position for someone who loves customer service, enjoys variety in their working day and likes to work as part of a team, but is also comfortable to work unsupervised when required.
The Front Office team form part of our Operations Department, meaning not only will you be trained in Front Office Reception, but also in Reservations. This will ensure you are able to efficiently cover all areas related to your position, whilst developing great transferable hospitality skills!
We have the opportunity to fill this vacancy with a new Full-Time, Part-Time, or Casual team member. As we are a hospitality venue, you will be required to work a Rotating Roster with shifts between 06:30am and 7:00pm, 7 days a week.
Key Responsibilities:
- Welcome Guests to the Resort in a warm and friendly manner.
- Handle accommodation inquiries & process reservations.
- Perform and ensure a smooth check-in & check-out experience.
- Deliver a high level of professional and friendly customer service that will enhance guest satisfaction.
- Display a solid customer service approach and deal efficiently with complaints.
- Assist with specific guest requirements to enhance their stay.
- Ensure all aspects of front office / reception run smoothly and effectively.
- Provide assistance in Housekeeping when required.
Qualifications
Previous experience working in an accommodation venue in a Front Office Reception or Housekeeping role is desireable.
Intermediate experience in Microsoft Office (Word, Excel & Outlook).
- Strong personal integrity
Availability to work a variety of shifts, including weekends and public holidays.
Customer service focused with a passion for delivering high levels of service.
A high level of communication and organisational skills.
Ability to provide a current police clearance or be willing to obtain one.
Due to the location of the resort and lack of public transport, a reliable mode of transportation is advisable.
Additional Information
Benefits/ What's in it for you?
- Learning programs through our “Learn your Way” Academy & Typsy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face-to-face)
- ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
- Mental health and well-being support initiatives, including Access to our Employee Assistance Program.
If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!
The Bayview Geographe Resort is an unbranded property Managed by Accor.
Only candidates with current and ongoing Australian work Rights will be considered.
Must be willing to undergo a police check.
Company
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