Front Office Supervisor
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What you'll do
- Lead and support the Front Office team through daily operational activities
- Supervise arrivals, departures and guest service delivery to ensure Marriott brand standards are consistently achieved
- Act as a hotel ambassador, providing expert knowledge of the hotel, local area and guest services
- Handle guest enquiries, requests and concerns with professionalism and efficiency
- Manage guest reservations, cash handling and credit card transactions
- Monitor room inventory and coordinate with internal departments to optimise guest satisfaction and hotel performance
- Identify service improvement opportunities and implement solutions to enhance the guest experience
- Provide coaching, motivation and performance support to Front Office associates
- Assist with onboarding, training and mentoring activities to support associate development
- Undertake Manager on Duty responsibilities when required, including managing incidents and guest recovery situations
What they're looking for
- Demonstrated ability to lead and motivate a Front Office team, providing day-to-day supervision, coaching and performance support while maintaining Marriott service standards
- Strong operational knowledge of Front Office functions, including arrivals, departures, guest recovery, room inventory management, cash handling and problem resolution in a fast-paced hotel environment
- Ability to make sound decisions and work independently, confidently managing incidents, guest concerns and operational challenges
- Proven capability to build effective relationships and develop talent through strong communication, collaboration, training and mentoring
- Experience in a Front Office leadership or supervisory role within a hotel environment
- Proficiency in Opera PMS (or equivalent Property Management System), Microsoft Office applications and guest service platforms
- Excellent communication and interpersonal skills
- A proactive, positive and solutions-focused approach
- Full Australian working rights
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Front Office Supervisor
At Four Points by Sheraton Perth, we make travel uncomplicated, comfortable and memorable. Conveniently located in the heart of Perth's entertainment and business precinct, we're passionate about delivering genuine hospitality and creating great experiences for our guests and associates alike.
The Role
As a Front Office Supervisor, you will play a key role in the daily operation of the Front Office, ensuring every guest enjoys a seamless and welcoming experience.
- Lead and support the Front Office team through daily operational activities
- Supervise arrivals, departures and guest service delivery to ensure Marriott brand standards are consistently achieved
- Act as a hotel ambassador, providing expert knowledge of the hotel, local area and guest services
- Handle guest enquiries, requests and concerns with professionalism and efficiency
- Manage guest reservations, cash handling and credit card transactions
- Monitor room inventory and coordinate with internal departments to optimise guest satisfaction and hotel performance
- Identify service improvement opportunities and implement solutions to enhance the guest experience
- Provide coaching, motivation and performance support to Front Office associates
- Assist with onboarding, training and mentoring activities to support associate development
- Undertake Manager on Duty responsibilities when required, including managing incidents and guest recovery situations
About You
- Demonstrated ability to lead and motivate a Front Office team, providing day-to-day supervision, coaching and performance support while maintaining Marriott service standards
- Strong operational knowledge of Front Office functions, including arrivals, departures, guest recovery, room inventory management, cash handling and problem resolution in a fast-paced hotel environment
- Ability to make sound decisions and work independently, confidently managing incidents, guest concerns and operational challenges
- Proven capability to build effective relationships and develop talent through strong communication, collaboration, training and mentoring
- Experience in a Front Office leadership or supervisory role within a hotel environment
- Proficiency in Opera PMS (or equivalent Property Management System), Microsoft Office applications and guest service platforms
- Excellent communication and interpersonal skills
- A proactive, positive and solutions-focused approach
- Full Australian working rights
What We Offer
- Exclusive associate discounts on accommodation, food and beverage across Marriott International hotels worldwide for you, your family and friends
- Career development opportunities with internationally recognised training programs and clear pathways for advancement within Marriott International
- Access to Marriott's global network of hotels and brands, opening doors to opportunities around the world
- Associate wellbeing support through our Employee Assistance Program
- Employee Referral Incentive Program
- A supportive and inclusive team culture that celebrates diversity and recognises success
- The opportunity to work for the world's largest hotel company and one of the most recognised hospitality brands globally
At Four Points by Sheraton Perth, we are committed to creating an environment where associates feel valued, empowered and supported to grow. If you are passionate about hospitality, enjoy leading teams and thrive in a fast-paced environment, we would love to hear from you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Company
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