Hedley Scott·4 months ago
4 months ago
General Manager / Chief Operating Officer
Sign up free to see how well your resume matches this role.
What you'll do
- Oversee day-to-day operations across multiple business units
- Improve workflows, systems and delivery processes
- Drive utilisation, capacity planning and workflow management
- Implement reporting on key metrics (WIP, turnaround times, team performance)
- Identify bottlenecks and implement scalable solutions
- Lead, mentor and support Managers and team leaders
- Establish clear accountability, roles and performance expectations
- Oversee hiring, onboarding and team development
- Strengthen communication and alignment across teams
- Build a high-performing, collaborative culture
- Translate the Managing Partner’s vision into execution
- Drive firm-wide initiatives and operational improvements
What they're looking for
- 10+ years’ experience in professional services (accounting, consulting or similar)
- Proven experience in operations, practice management or leadership roles
- Strong commercial acumen with a focus on performance and efficiency
- Comfortable managing multiple teams and competing priorities
- Systems and process-driven mindset
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
A high-growth, advisory-led accounting and consulting firm is seeking a General Manager / COO to lead operations and help scale the business into its next phase.
This is a hands-on, second-in-command role working directly with the Managing Partner, taking ownership of day-to-day operations across a 30+ person firm.
About the Firm
This Sydney-based firm operates in a unique space between a boutique practice and a mid-tier firm. They provide a broad suite of services including:
With a loyal and diverse client base spanning entrepreneurs, SMEs, high-net-worth individuals and corporate groups, the business has built strong momentum and continues to grow.
The culture is collaborative, hands-on and in-office, with no offshore model - ensuring quality delivery and strong team connection.
The Role
You will act as the operational backbone of the business, driving structure, performance and alignment across teams.
Operations & Performance
This is a hands-on, second-in-command role working directly with the Managing Partner, taking ownership of day-to-day operations across a 30+ person firm.
About the Firm
This Sydney-based firm operates in a unique space between a boutique practice and a mid-tier firm. They provide a broad suite of services including:
- Business Services & Tax Advisory
- SME structuring and commercial advice
- Virtual CFO / outsourced finance solutions
- Corporate and complex client work (including ASX exposure)
With a loyal and diverse client base spanning entrepreneurs, SMEs, high-net-worth individuals and corporate groups, the business has built strong momentum and continues to grow.
The culture is collaborative, hands-on and in-office, with no offshore model - ensuring quality delivery and strong team connection.
The Role
You will act as the operational backbone of the business, driving structure, performance and alignment across teams.
Operations & Performance
- Oversee day-to-day operations across multiple business units
- Improve workflows, systems and delivery processes
- Drive utilisation, capacity planning and workflow management
- Implement reporting on key metrics (WIP, turnaround times, team performance)
- Identify bottlenecks and implement scalable solutions
- Lead, mentor and support Managers and team leaders
- Establish clear accountability, roles and performance expectations
- Oversee hiring, onboarding and team development
- Strengthen communication and alignment across teams
- Build a high-performing, collaborative culture
- Translate the Managing Partner’s vision into execution
- Drive firm-wide initiatives and operational improvements
- Support scaling through improved structure and processes
- Take ownership of internal coordination, freeing up leadership capacity
- Improve visibility of profitability, margins and resource allocation
- Support pricing, resourcing and operational decision-making
- Ensure consistency and quality of client delivery
- Contribute to growth initiatives and client strategy
- 10+ years’ experience in professional services (accounting, consulting or similar)
- Proven experience in operations, practice management or leadership roles
- Strong commercial acumen with a focus on performance and efficiency
- Comfortable managing multiple teams and competing priorities
- Systems and process-driven mindset
- True #2 leadership role with high autonomy
- Work directly with an entrepreneurial Managing Partner
- Opportunity to shape and scale a growing firm
- High visibility and genuine impact on business performance
Company
Hedley Scott
Sydney, Australia
Company facts come from this company's own listings. We only show what the postings themselves carry.