Group AML Manager

The Group AML Manager is the operational leader of the Onboarding and Transaction Monitoring functions at group level, accountable for the day-to-day performance, quality, and consistency of onboarding and transaction monitoring activity across all entities, and for building a single, well-resourced, and well-governed operation.

This is a operational compliance role reporting to the Chief Operating Officer: the individual will directly manage team leads and will sit alongside, and work closely with, the MLROs globally.

ABOUT SOKIN

Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow.

We Deliver Services Across

· Global payments and receivables

· Foreign Exchange (FX)

· Treasury management

We are rapidly expanding, with established presence in EMEA, APAC, and North America. Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

KEY RESPONSIBILITIES

Team Leadership & People Management

· Lead, manage and develop the Group Onboarding and Transaction Monitoring teams, including team leads/supervisors in each region, setting clear objectives, capacity plans, and performance standards

· Own resourcing and workforce planning across jurisdictions, balancing onshore/regional/offshore or outsourced capacity against volume growth, licence expansion, and seasonal peaks

· Build a consistent group-wide operating rhythm: shift patterns, escalation paths, quality assurance sampling, and productivity/SLA reporting across all sites

· Coach and upskill team leads on AML/CFT judgement, investigation standards, and regulatory expectations; drive a culture of ownership and continuous improvement rather than pure box-ticking

Onboarding (CDD/KYC) Operations

· Own the day-to-day performance of onboarding operations across all entities, including approval/rejection rates, time-to-onboard, and EDD queue management

· Ensure onboarding decisions are applied consistently against approved risk appetite and jurisdictional policy

· Monitor onboarding quality through feedback loops, identifying and correcting systemic decisioning issues before they become regulatory findings

· Partner with the compliance product/project function on the operational rollout of onboarding system or policy changes, providing frontline operational input into design

Transaction Monitoring Operations

· Own the day-to-day performance of transaction monitoring operations, including alert queues, SLA adherence, case investigation quality, and SAR/STR filing timeliness across all jurisdictions

· Manage alert volumes and backlog risk proactively, escalating capacity or tuning issues for resolution (e.g. excessive false positives)

· Ensure investigation narratives and case files meet the evidentiary standard expected by regulators and auditors, with consistent quality across all regional teams

· Track and report on typology trends and emerging risks surfaced through monitoring, feeding intelligence back into the wider Compliance function

Governance, Reporting & Assurance

· Produce regular MI and dashboards on onboarding and TM operational performance for the regional MLROs and relevant governance committees

· Support internal audit, external audit, and regulatory examinations by ensuring teams can evidence process adherence, decision rationale, and case history on request

· Own closure of any legacy operational findings (e.g. previously identified gaps in onboarding or monitoring effectiveness) with verifiable, sustainable remediation rather than one-off fixes

WHAT SUCCESS LOOKS LIKE

· Onboarding and transaction monitoring teams consistently meet SLA, quality, and regulatory timeliness standards across every licensed entity, not just the largest ones

· Team leads are capable, confident, and empowered to manage their own queues

· Operational MI gives early warning of emerging risk, such as capacity strain, backlog build-up, or quality drift, well before it becomes a finding

· Regulators, banking partners and auditors reviewing onboarding/TM operations find a consistent, well-evidenced, and well-managed function across the group

REQUIREMENTS

· 10+ years in AML/CFT operations, with substantial experience managing onboarding (CDD/KYC) and/or transaction monitoring teams in a payments, e-money, banking, or fintech environment

· Proven people-management experience, including managing managers, running multi-site or multi-jurisdictional operational teams, and handling resourcing/capacity decisions

· Strong working knowledge of AML/CFT regulatory expectations across multiple jurisdictions and how they translate into day-to-day operational decisions

· Comfortable with operational metrics and reporting, including SLA/turnaround management, QA/QC frameworks, and alert/case volume forecasting

· Experience operating within a Three Lines of Defence model and engaging directly with regulators, auditors, and senior compliance stakeholders

· Track record of remediating operational control weaknesses in a sustainable way, ideally including exposure to a regulator-facing remediation programme

· Professional certification (ICA, ACAMS, CAMS) or equivalent is desirable

· Experience managing outsourced or offshore KYC/TM operations teams is desirable

· Familiarity with case management and transaction monitoring platforms, and the ability to interpret alert/case data to drive operational decisions, is desirable

· Experience in a scale-up/high-growth payments or EMI environment operating across multiple licences simultaneously is desirable

KEY RELATIONSHIPS

· Chief Operating Officer — primary reporting line, escalation, and strategic direction

· Regional MLROs — jurisdictional oversight, escalations, and local regulatory requirements

· Compliance product/project leads — operational input into onboarding and TM system/process change initiatives

· Internal Audit and external regulators/auditors — evidence, walkthroughs, and remediation tracking

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

We are an equal opportunities employer committed to creating an inclusive work environment. As a growing global startup, we value agility and flexibility in our working culture. If you require any accommodations during the recruitment process, please let us know.