Group reservations Agent
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What you'll do
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Consistently offer exceptional, friendly and engaging service
- Assist guests and clients with special requests or changes related to their group bookings
- Support the Reservations and Front Office teams with overflow tasks and contribute to a collaborative team environment
- Manage group reservations from initial inquiry to final guest departure, ensuring accuracy in rooming lists, billing, and special requirements
- Communicate regularly with the Sales and Events teams to coordinate group blocks, track cutoff dates, and monitor pickup status
- Perform regular checks to ensure group blocks are accurate, including guest names, dates, rates, and billing details
- Maintain group blocks in the reservations system, updating rooming lists and ensuring accurate room assignments and rate codes
- Prepare and distribute group resumes and rooming list confirmations to relevant departments in a timely manner
- Ensure all charges related to group bookings (e.g. cancellation fees, deposits) are accurately processed and posted on time
- Respond to group reservation inquiries by phone and email promptly and professionally, providing clear and concise information
- Attend to other duties as requested by Management and Supervisors
What they're looking for
- Applicants with current right to work in the UK
- Fluency in English
Nice to have
- Prior experience working with OPERA cloud will be valued.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Salary: 13.45/hour
Applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
- Free night stays in our UK hotels (T&C Applies)
- Complimentary Staff meal
- Uniform provided
- 28 days holidays per year (up to 33 with length of service)
- Recommend a Friend Incentive
- Employee Assistance Program: support your wellbeing in your professional and personal lives
- Pension Scheme
- Company sick pay T&C
- Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Job Description
As our next Group Reservations Agent, you…
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Consistently offer exceptional, friendly and engaging service
- Assist guests and clients with special requests or changes related to their group bookings
- Support the Reservations and Front Office teams with overflow tasks and contribute to a collaborative team environment
- Manage group reservations from initial inquiry to final guest departure, ensuring accuracy in rooming lists, billing, and special requirements
- Communicate regularly with the Sales and Events teams to coordinate group blocks, track cutoff dates, and monitor pickup status
- Perform regular checks to ensure group blocks are accurate, including guest names, dates, rates, and billing details
- Maintain group blocks in the reservations system, updating rooming lists and ensuring accurate room assignments and rate codes
- Prepare and distribute group resumes and rooming list confirmations to relevant departments in a timely manner
- Ensure all charges related to group bookings (e.g. cancellation fees, deposits) are accurately processed and posted on time
- Respond to group reservation inquiries by phone and email promptly and professionally, providing clear and concise information
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with OPERA cloud will be valued.
- Fluency in English
- Customer Service skills
- Attention to detail and good organisation skills
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people
If you feel you are the right candidate for the role, please click ‘’ now! We’d love to hear from you!
Additional Information
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Accor careers https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
Company
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