Guest Experience Agent (Front Office Agent)
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About this role
Are you passionate about providing exceptional service and creating unforgettable experiences? Canaves Collection is on the lookout for a vibrant and enthusiastic Guest Experience Agent to join our dynamic team in the breathtaking village of Oia, Santorini! With four luxurious properties that epitomize elegance and world-class hospitality, there's no better place to thrive in your hospitality career.
As a Guest Experience Agent, you will be the first point of contact for our guests, playing a pivotal role in shaping their stay right from the moment they arrive. Your warm welcome, keen attention to detail, and genuine care for their needs will leave a lasting impression and make every guest feel special. Join us in delivering personalized service that will turn ordinary moments into extraordinary memories!
Your Responsibilities
- Welcome guests with a friendly smile and assist with seamless check-in and check-out procedures.
- Actively listen to guest inquiries and provide engaging recommendations for activities, dining, and leisure.
- Manage daily emails and communications with professionalism and poise.
- Handle guest complaints graciously, ensuring swift and satisfactory resolutions.
- Keep accurate records while handling financial transactions with confidence.
- Coordinate guest transfers and transportation, ensuring their journey is smooth and hassle-free.
- Strive to exceed guest expectations, creating moments that make their stay truly memorable.
Requirements
- A high school diploma or equivalent; a degree in Hospitality Management or a related field is a bonus!
- Minimum of 2 years of experience in a front-office or customer service role, ideally in a luxury hotel or resort setting.
- Fluent in Greek, both written and spoken; excellent command of English is a must. Additional languages are definitely a plus!
- Proficient in essential computer skills, including Microsoft Office and hotel property management systems (such as Opera and Fidelio).
- Strong customer service skills, with a knack for understanding and resolving guest concerns.
- A proactive team player who brings positive energy and a can-do attitude!
- Exceptional communication and interpersonal skills that light up any room.
- A sales-oriented mindset that seeks to enhance the guest experience.
- Top-notch organizational skills and the ability to handle multiple tasks with grace.
- A cheerful disposition and a team spirit that inspires others.
Benefits
- Competitive Remuneration Package
- Accommodation on privately owned staff houses with WIFI, Laundry
- One Meal daily in staff restaurant plus 1 Snack during shift
- Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!
- Transportation services provided to and from staff residences and workplaces.
- Continuous professional development
- Ongoing training opportunities to enhance both soft and hard skills!
- Encouraging leadership and a friendly workplace atmosphere
- A working environment where you feel valued and appreciated
- Employee Recognition Programs
- Company team events and volunteering actions
- Uniform
- Discounts and Family Rates in group properties in Santorini
Company
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