Guest Service Agent

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Movenpick Resort Petra.

What is in it for you:

• Worldwide employee and family and friends benefits at Accor Hotels. 
• Learning & development programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Laundered uniforms
   

What you will be doing:

As a Guest Service Agent, you will be passionate about providing outstanding experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.

To be successful in the GSA position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards.

Qualifications

What you will bring to the role: 

• Previous experience in a similar role within a hotel is preferred. 
• Excellent communication and interpersonal skills. 
• Strong attention to detail and problem-solving abilities. 
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 
• Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite. 
• Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.