gUP Operations Program Manager

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more). Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €110000 - €112000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Evaluate current user experiences for inefficiencies and areas of DSAT. Develop a strategy to optimize existing user journeys and trailblazing new journey pathways, working with technical and business stakeholders to take this solution off of paper and bring it to life.
• Understand what information Managers, and Executives (Directors and VPs) need and the respective reporting necessary to make data-driven decisions within their projects and books of business. Bonus if you have data pipeline experience.
• Help us devise a strategy cross-gUP to ensure any disparate systems and tools can be optimized for maximum coverage from cradle-to-grave of work (project) requests
• Be able to successfully market and campaign ideas cross-organizations within a wide range of stakeholders (L3 - VP) to drive user adoption of new features, tools, and reports. Specialist in communications and stakeholder management.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in program or project management.
  
• 5 years of experience managing cross-functional or cross-team projects.
  
• Experience with data analytics and pipelines, generating data-backed insights from internal systems and tools to inform business planning.
• Experience designing and building reports and dashboards for internal stakeholders leveraging Google solutions (e.g., business intelligence platform).

Preferred qualifications:

• Experience creating, customising and sharing audience specific business decision dashboards.
• Experience designing and implementing notification systems for users to drive intended behavior set to accelerate desired actions/outcomes.
• Strong proficiency in SQL is desired, candidates should be able to query and join on log-level data across disparate datasets.
• Proven track record of being able to delight users and find resourceful yet sustainable solutions to improve the user experience.
• Strong communication skills with stakeholders from junior to Executive (Director and VP) levels.
• Building and managing automated pipelines for data transformation and reporting tasks.