Gurgaon Category Lead Warranty HR 122001

Function

Quality

Pay Band

E4 to M2

Role

Continuous Product / Mechanical Proprietary parts Quality improvement on the basis of customer feedback
Market Quality Surveys , Field returned Warranty & Paid Part field failure parts analysis and their field failure reduction

A purpose driven role for you

Reduction in Warranty Claims & Cost of Mechanical Proprietary Parts like Engine Proprietary, Braking, Suspension, etc.
Mechanical Prop. Parts PFMEA Review & Quality upgrade
Design and process Benchmarking (for both in-house products and competitor products) for Improvement
Resolution of Critical field issues pertaining to New Technology of Mechanical Proprietary parts

A Day in the life

Upcoming New Technology
On The Spot Trouble Shooting without adequate infrastructure at field.
Makers Proprietary parts technical knowhow /DFMEA
Collaborate with internal stakeholders for Issue analysis & closure, Maker engagement & ECN approvals, ECN implementation, Problem establishment & Provide issue closure, Base model issue, Leadership Reviews, Policy Deployment, Best Practices Deployment.
Collaborate with external stakeholders for Problem analysis & action, Customer Feedback capturing, Field Issue Countermeasure Information sharing. Online Survey Design, Questionnaire alignment.

Academic Qualification & Experience

B.Tech with 10 yrs of experience

Technical Skills/Knowledge

Experience in Vehicle evaluation
Problem solving techique
Data analysis
Aware of ECN workflow/ PLM/ SAP
New model development process

Behavioural Skills

Collaborative
Assertive
Logical reasoning
Creative thinking
Analytical

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 25 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 130 million Indians and is now taking over the world with its manufacturing superpower.

If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Hero MotoCorp, headquartered in New Delhi, India, is the world's largest manufacturer of motorcycles and scooters for 25 consecutive years with ~$5 billion revenue. The Company's global footprint spans 52 countries across Asia, Africa, Europe, Central and Latin America with a customer base of over 130 million. The Company operates eight manufacturing facilities - six in India and one each in Colombia and Bangladesh- along with two Research and Development centres: Centre for Innovation and Technology (CIT) in India and Tech Centre Germany (TCG).
Hero MotoCorp is driving the transition to electric mobility through VIDA, powered by Hero.

Strategic alliances with Harley-Davidson and Zero Motorcycles support the design and development of premium and electric motorcycles, respectively. Further demonstrating its commitment to the EV future, the Company has made strategic investments in two- and three-wheeler EV manufacturers, Ather Energy and Euler Motors. Hero MotoCorp is the only Indian two-wheeler manufacturer listed on the prestigious Dow Jones Sustainability Index (D/SI).

Hero MotoCorp's Executive Chairman, Dr. Pawan Munjal, was named to the 2025 TIME100 Climate List of the 100 most influential leaders driving business climate action.

Beyond mobility, Hero MotoCorp is a major global promoter of sports, including golf, football, field hockey, and cricket. Hero MotoSports Team Rally is India's flag bearer in global rally racing.