:quality(90)/)
Gurgaon IL Excellence Manager LSP Performance HR 122002
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About this role
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The IL Excellence Manager is responsible for driving operational excellence across the supply chain by managing LSP performance, ensuring compliance with SOPs and KPIs, and advancing digital integration through automation and real-time shipment visibility. The role collaborates closely with internal stakeholders and external LSPs to support efficient operations, continuous improvement, and successful customer implementations.
How you create impact
LSP (3PL) Management
- Manage and oversee Logistics Service Providers (LSPs) to ensure service excellence
- Monitor supplier performance, drive continuous improvement, and manage escalations
- Support LSP onboarding, integration, SOP implementation, EDI, and digital initiatives
- Coordinate with customers, Control Towers, and internal stakeholders to ensure smooth operations
- Lead LSP training and change management during new implementations
Problem Solving
- Perform root cause analysis (RCA) to resolve operational issues affecting KPIs and service quality
- Identify process bottlenecks, analyze performance data, and implement corrective actions
- Monitor process deviations and troubleshoot system or data integration issues
Business Continuity & Hypercare
- Ensure BCP readiness and resolve critical supply chain disruptions during Hypercare
Freight Procurement
- Support transportation procurement, supplier management, and cost optimization
What we would like you to bring
- Minimum 5 years of relevant experience
- Strong background in 3PL/logistics operations
- Experience in transportation, preferably within the pharmaceutical industry
- Knowledge of reefer containers, GDP/GxP, and logistics data management
- Experience in LSP supplier management, including performance monitoring and escalation handling
- Candidates with an Operations Excellence Manager background may also be considered
- Strong stakeholder management and communication skills
What's in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries
- People-Centric Culture: Join a team where your voice matters and people genuinely care
- Learning & Development: Grow with us personally and professionally through world-class training and career pathways
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet
- Rewards & Recognition: Get rewarded for your passion, performance, and potential
- Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Company
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