HCM System Analyst I

At Thorlabs, we design and manufacture components, instruments, and systems that transform the world by identifying, enabling, and accelerating key photonics (i.e., light-based) technologies. Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabs contributes to cutting-edge research and real-world innovation.

Whether you're early in your career or bringing years of experience, you’ll find opportunities to grow, take ownership, and make meaningful contributions from day one. We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture.

The Systems Analyst I provides frontline support and foundational system administration for the organization’s global HR technology platforms. This role combines internal customer support, issue resolution, system configuration, testing, documentation, data quality, and reporting responsibilities. The position is expected to develop increasing technical and analytical capability over time. This role is hands-on, requiring direct involvement in all areas of HR and is a resource to business leaders and employees.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations or to travel to events.

Essential Job Functions include the following, but are not limited to:

• Serve as the first point of contact for HR systems questions and support requests from global HR teams and other internal users, providing responsive, customer-focused assistance.
• Manage the HR systems support queue by documenting requests, assessing priority and impact, troubleshooting issues, communicating status, and resolving or escalating requests appropriately.
• Diagnose user, data, configuration, security, workflow, and integration-related issues in partnership with HR, Payroll, Benefits, Finance, IT, and external vendors as needed.
• Perform approved system configuration and maintenance activities, including updates to workflows, business rules, security roles, notifications, templates, system tables, and other configurable components.
• Support system implementations, releases, enhancements, and process changes through configuration, functional and regression testing, defect tracking, documentation, communication, and readiness activities.
• Maintain system documentation and support resources, including knowledge-based articles, troubleshooting guides, configuration records, process instructions, and FAQs.
• Support system security, data integrity, and compliance by administering approved user access, researching data discrepancies, performing routine audits, and protecting confidential employee information.
• Develop and maintain reports, dashboards, and data extracts; analyze support and system trends to identify opportunities to improve processes, user experience, data quality, and HR technology adoption.

In addition to the essential functions and duties listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities: This is a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.

Requirements

Experience:

• 1-2 years of experience working in an HRIS environment or related HR technologies, plus 3-5 years of business or HR-related experience

Education:

• BA/BS degree in Business, HR, Communications or related field of study or equivalent working experience.

Specialized Knowledge and Skills:

• Strong analytical and troubleshooting skills
• Highly advanced Excel skills (VLOOKUP, pivot tables)

• Strong knowledge of Human Resources Information Systems and databases, report creation, auditing and maintaining large sets of people data•

• Knowledge of general global employment practices•
• Understanding of Global HR, payroll, benefit, and time/attendance processes.
• Experience leading projects and/or programs
• Takes Initiative and results driven
• Manage multiple priorities and work independently with strong attention to detail with a focus on data accuracy.
• Ability to work collaboratively and cross functionally with departments and global teams.
• Professional presence with a strong customer-service mindset to both internal and external clients.
• Ability to handle highly sensitive information in a confidential and professional manner.
• Good business acumen with a desire to learn about the business/industry.
• Exceptional written and verbal skills
• Proficient in MS Office products

Salary range for this position is $80,000 - $95,000 depending on experience

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.