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Jobs / Customer Service Manager in France
6 months ago
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Harmattan-ai·6 months ago
6 months ago

Head of ISR & Strike Solutions

Paris, FranceFull-timeSenior · 10+ yearsCustomer Service Manager

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Apply faster with autofill FREEharmattan-ai uses Ashby - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

About Us

Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces.

Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected.

About the Role

As Head of ISR & Strike solutions, you will be in charge of a complete line of products for Harmattan AI ISR & Strike solution. You are the primary interface of customers and C-Level to manage this line of products, including product strategy and roadmap, business plans and pricing elaboration and management, development and industrialization management, production execution control, contract execution overseeing end-to-end delivery of our systems, ensuring contractual compliance, and coordinating internal teams to meet critical deadlines. You directly manage a team of Program managers, Product Managers and System Architects.

Responsibilities

  • Strategic Customer Interface & Alignment: Act as the primary interface for customers and C-Level executives, ensuring program execution aligns with the overall ISR & Strike product strategy and roadmap.

  • End-to-End Delivery Oversight: Oversee the entire contract execution lifecycle, coordinating the team of Program Managers, Product Managers, and System Architects to ensure on-time, on-spec delivery of complex and mass-produced systems.

  • Contractual & Compliance Guarantee: Guarantee that all deliverables meet contractual, technical, and operational requirements, managing compliance across the product line.

  • Risk Mitigation & Crisis Leadership: Anticipate strategic and program-level risks and lead rapid, structured resolution of issues and major roadblocks as they arise, escalating internally when necessary to unblock delivery.

  • Financial Ownership & Revenue Management: Own the program financial timeline and ensure accurate invoicing and revenue activation at contractual milestones, aligning with business plans and pricing strategies.

  • Team Enablement & Process Alignment: Ensure centralized product policies and processes are compatible with specific program and customer constraints, identifying missing strategic and operational enablers for the team.

Candidate Requirements

  • 10+ years of experience in program or project management within the defense sector.

  • Mandatory expertise in the field of drones for Intelligence, Surveillance, Reconnaissance (ISR) and Strike.

  • Significant experience as a Program Manager, including leading product development.

  • Proven track record managing complex deliveries and mass-production with direct client interface and contractual responsibilities.

  • Strong knowledge of defense acquisition processes, program milestones, and compliance documentation.

  • Ability to manage programs in cutting-edge/disruptive environments.

  • Proficiency in managing a complete business plan.

  • Expertise in defining the product strategy and roadmap ("product head").

  • Detail-oriented with excellent documentation and organizational skills.

  • Strong communication and leadership skills, with the ability to motivate and guide teams toward success.

We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.

Company

Harmattan-ai
Paris, France

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Harmattan Ai's careers site·first seen 16 Jun 2026·last verified 8 Sept 2026·How we source jobs

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