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Jobs / Customer Service Manager in United Kingdom
2 days ago
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Savills·2 days ago
2 days ago

Head of Residential Sales

Weybridge, United KingdomFull-timeSenior · 10-15 yearsCustomer Service Manager

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Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

Must-have skills for this role

  • people management
  • leadership
  • business development
  • sales

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • To set clear objectives in line with company/divisional/team strategy and to measure performance against these
  • To conduct regular 121s, hold team meetings and complete thorough probationary, interim and annual appraisals as per company guidelines
  • To support team members in career development via training (to ensure high skill levels both technically & behaviourally), coaching, mentoring and the promotion and succession/talent processes
  • To adhere to all company processes with regard to people management and to role model professional behaviours at all times
  • To ensure recruitment is completed professionally and in line with team/divisional/company goals, thinking strategically about future needs and in line with our diversity goals
  • Business development: working with the wider team and our Client Services department, you'll ensure that we are servicing our database effectively, to ensure that all business opportunities are realised. You'll also be responsible for driving new business, increasing market share and fees generated.
  • Seek to build the ‘best-in-class’ sales business by using and developing contacts and creating new opportunities through direct mail and other campaigns
  • Successfully pitch for and win business
  • Personally drive the sales process, seeing sales through from the pitch to completion
  • Generate and carry out viewings with prospective purchasers
  • Liaise with the existing sales team to ensure the smooth sales of all properties by accurately managing the Reapit and other IT systems
  • Work closely with Regional Director and be a strong team player

What they're looking for

  • People management and leadership experience
  • Responsibility for strategic growth of teams, via recruitment and organic growth
  • Proven ability to develop skills and enable personal and professional growth of individuals
  • Able to delegate effectively for maximum results
  • A motivator, able to create successful team working and individual performance and engagement
  • Experience in successful conflict management and performance management
  • The successful candidate must be data fluent
  • Record of winning business and exceeding targets
  • Exceptional verbal and written communication skills
  • Excellent proven pitch winning success
  • Ability to influence and quickly build rapport and long standing relationships
  • Entrepreneurial – ability to spot opportunities

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Role Overview

The successful candidate will have a strong track record of success in a similar role, coupled with an expert knowledge of the market. You'll need to lead from the front and have the hunger to drive the business forward in terms of market share and results.


Key Responsibilities of the Role

People Leadership:

  • To set clear objectives in line with company/divisional/team strategy and to measure performance against these

  • To conduct regular 121s, hold team meetings and complete thorough probationary, interim and annual appraisals as per company guidelines

  • To support team members in career development via training (to ensure high skill levels both technically & behaviourally), coaching, mentoring and the promotion and succession/talent processes

  • To adhere to all company processes with regard to people management and to role model professional behaviours at all times

  • To ensure recruitment is completed professionally and in line with team/divisional/company goals, thinking strategically about future needs and in line with our diversity goals

Key Responsibilities:

  • Business development: working with the wider team and our Client Services department, you'll ensure that we are servicing our database effectively, to ensure that all business opportunities are realised. You'll also be responsible for driving new business, increasing market share and fees generated.

  • Seek to build the ‘best-in-class’ sales business by using and developing contacts and creating new opportunities through direct mail and other campaigns

  • Successfully pitch for and win business

  • Personally drive the sales process, seeing sales through from the pitch to completion

  • Generate and carry out viewings with prospective purchasers

  • Liaise with the existing sales team to ensure the smooth sales of all properties by accurately managing the Reapit and other IT systems

  • Work closely with Regional Director and be a strong team player

  • Keep up to date with trends in the local residential property market

  • Give best advice to clients at all times in a professional and enthusiastic manner including valuing the property where appropriate and negotiating the best possible price for the client

  • Oversee the marketing of properties including brochure production, signage and PR

  • Refer and work with other departments cross selling where possible

  • Provide clients with ongoing advice and production of reports where necessary

  • Adhere to the companies’ ISO, Money Laundering, Health & Safety etc. for the office and building.


Skills, Knowledge and Experience

People management and leadership experience, able to evidence:-

  • Responsibility for strategic growth of teams, via recruitment and organic growth

  • Proven ability to develop skills and enable personal and professional growth of individuals

  • Able to delegate effectively for maximum results

  • A motivator, able to create successful team working and individual performance and engagement

  • Experience in successful conflict management and performance management.

Skills and Knowledge:-

  • The successful candidate must be data fluent. You will be required to analyse and make inferences from data to inform your business strategy, to re-enforce and increase positive business outcomes

  • Record of winning business and exceeding targets

  • Exceptional verbal and written communication skills

  • Excellent proven pitch winning success

  • Ability to influence and quickly build rapport and long standing relationships

  • Entrepreneurial – ability to spot opportunities

  • A consummate brand ambassador.

Assessment applicants can expect during the selection

  • 2-stage interview

  • Presentation

  • Personality Profile

  • Leadership Profile


What we offer you:

  • Career and Professional Development

  • 30 Days' Annual Leave,

  • Life Assurance

  • Private Medical Scheme

  • Virtual GP

  • Global Mobility Scheme

  • Rewards Platform

  • Company Pension Scheme

  • Enhanced Incremental Annual Leave

Find out more about Savills offer


Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

Company

Savills
Weybridge, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Savills's careers site·first seen 23 Sept 2026·last verified 23 Sept 2026·How we source jobs

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