Tasq-work·5 days ago
5 days ago
HR Helpdesk (BGC Taguig) | Onsite
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What you'll do
- Respond to employee inquiries through phone, email, chat, or ticketing systems.
- Provide guidance on payroll, benefits, leave, and HR policies.
- Maintain accurate case documentation and employee records.
- Process employee data updates and HR transactions.
- Escalate complex issues to HR specialists and leaders as required.
- Meet service level agreements (SLAs) and quality standards.
- Support continuous improvement initiatives within the HR service delivery team.
What they're looking for
- College graduate in human resources, Psychology, Business Administration, or related field.
- 1 to 2 years of HR Shared Services, HR Helpdesk, CS or HR Operations experience.
- Strong communication and customer service skills.
- Ability to handle confidential employee information with discretion.
- Willing to work onsite in BGC, Taguig City.
- Can start ASAP.
Nice to have
- Experience with HRIS, ticketing systems or case management tools is an advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Work Setup: Onsite
Work Location: BGC, Taguig
Qualifications:
- College graduate in human resources, Psychology, Business Administration, or related field.
- 1 to 2 years of HR Shared Services, HR Helpdesk, CS or HR Operations experience.
- Experience with HRIS, ticketing systems or case management tools is an advantage.
- Strong communication and customer service skills.
- Ability to handle confidential employee information with discretion.
- Willing to work onsite in BGC, Taguig City.
- Can start ASAP.
Key Responsibilities:
- Respond to employee inquiries through phone, email, chat, or ticketing systems.
- Provide guidance on payroll, benefits, leave, and HR policies.
- Maintain accurate case documentation and employee records.
- Process employee data updates and HR transactions.
- Escalate complex issues to HR specialists and leaders as required.
- Meet service level agreements (SLAs) and quality standards.
- Support continuous improvement initiatives within the HR service delivery team.
Company
Tasq-work
Taguig, Philippines
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