IT End-User Support Engineer

About the Job

IT End-User-Support Engineer role maintain smooth operation and deployment on end users, including coordination with other teams. Support backend, enterprise and business operations and ensures all concerns involving team are handled accordingly and within SLA. 

What You'll Do:

• Handle related tickets from Jira Service Desk ticketing system and provide technical support via phone, remotely, or in person (remote office) related to IT hardware, software, O365, SharePoint, MS Teams, and networking. 

• User account management via Active directory, IDM, MFA, and Mobile Iron but not limited to. 

• Address all IT Service request related tickets such as IT equipment’s installation, configuration, and software installation. 

• Assist in Problem Management / troubleshooting that could lead to cost savings/reduction, efficient process and reduce recurring tickets.

• Participates in projects such as mass deployments of applications and OS upgrades and other related tasks involving IT End-User Support team. 

• Coordinates with third party vendors for support and assistance as necessary 

• Conducts daily health check on meeting rooms to ensure equipment’s are operational.   

What You Need to Have:

• Minimum 2 years’ experience as IT End-User-Support Engineer or equivalent, Mobile, Tablet and Windows Support

• Advance to expert skills in supporting Office365, SharePoint and MS Teams. 

• Advance to expert skills in supporting Active Directory and Group Policy 

• Advance to expert skills in supporting Windows OS 

• Advance to expert skills in Network Troubleshooting. 

• Advance to expert experience in Account Management. 

• Advance to expert experience in Android OS Configuration 

• Advance to expert experience in IOS / MAC OS Configuration 

• Expert in supporting Computer Hardware and peripherals.

Job Perks You'll Enjoy:

• Up to 20% variable performance-based bonus
•  HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal career mobility options

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.