In Room Dining & Banquet Manager - W Prague
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About this role
BECOME PART OF THE ELECTRIFYING WORLD OF W PRAGUE
Ignite Curiosity. Expand Worlds. Be Part of the W Experience.
As a Restaurant & Banquet Manager, you will play an important role in creating memorable guest experiences while leading and supporting our Food & Beverage teams.
You will be responsible for the smooth day-to-day operation of Room Service and Banquets, ensuring that our service standards are consistently delivered while supporting the team in achieving guest satisfaction, operational and financial objectives.
This is a hands-on leadership role for someone who enjoys being on the floor, developing people and creating exceptional experiences.
What You'll Do
Room Service Operations
- Supervise and support the daily operation of Room Service.
- Lead, train and motivate team members to deliver exceptional food and beverage service.
- Ensure compliance with W Hotels standards, policies and procedures.
- Monitor staffing levels and allocate resources according to business needs.
- Follow up on operational issues and ensure appropriate actions are taken.
- Step into operational roles when required and lead by example.
- Monitor service quality and continuously identify opportunities for improvement.
Banquet Operations
- Support the planning and execution of meetings, events and functions.
- Ensure appropriate preparation of equipment, glassware, silverware and buffet presentations.
- Work closely with the kitchen and other departments to ensure seamless service.
- Support inventory and beverage cost control.
- Schedule and deploy team members according to business levels and service requirements.
- Lead shifts and actively participate in event service.
- Build strong relationships with groups and contribute to repeat business.
Guest Experience
- Create memorable and personalised experiences for our guests.
- Be visible and engaged with guests throughout service.
- Proactively seek guest feedback and respond to their needs.
- Handle guest concerns and complaints professionally and effectively.
- Empower team members to deliver exceptional service.
- Lead by example and consistently represent the W Hotels experience.
People & Leadership
- Motivate, coach and develop team members.
- Set clear expectations and provide regular feedback.
- Support onboarding, orientation and training of new employees.
- Encourage teamwork, trust, respect and open communication.
- Recognise and celebrate team achievements.
- Participate in performance reviews and development discussions.
- Identify training needs and support the implementation of development plans.
Financial & Operational Responsibilities
- Support the department in achieving budgeted financial targets.
- Monitor controllable expenses and contribute to effective cost management.
- Assist with inventory management and asset protection.
- Follow cash-handling and credit policies and procedures.
- Support compliance with health, safety and sanitation standards.
- Ensure all relevant operational and emergency procedures are followed.
What We're Looking For
We are looking for a confident and energetic hospitality professional who is passionate about people, service and creating experiences.
You will ideally have:
- Previous experience in Food & Beverage, Room Service, Banquets or a similar hospitality environment.
- Previous supervisory or leadership experience is an advantage.
- A genuine passion for hospitality and guest service.
- Strong communication and interpersonal skills.
- The ability to motivate and develop a diverse team.
- A hands-on approach and willingness to lead from the front.
- Strong organisational and problem-solving skills.
- A good understanding of food, beverage and service standards.
- The ability to remain calm and effective in a fast-paced environment.
- Flexibility to work shifts, weekends and holidays as required.
- Good command of English; Czech is an advantage.
What We Offer
- Competitive salary based on experience
- 5 weeks of annual leave
- Staff meals during shifts
- Discounts on accommodation across all Marriott International hotels worldwide
- Public transport contribution
- Multisport card
- Recognition and celebration of your individuality — be yourself, that’s the W way
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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