Lead Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Representative

At Thermo Fisher Scientific Inc., we offer an outstanding opportunity to join a world-class team. Our ambitious environment is driven by collaboration and innovation, where your contributions will help make the world healthier, cleaner, and safer!

Responsibilities

• Process customer transactions from quote to cash.

• Support the EMEA Customer Service Team and collaborators with all aspects of order processing.

• Respond proactively to customer queries via phone and email.

• Support projects related to customer satisfaction and customer happiness.

• Ensure adherence to export and legal guidelines for national and international transactions.

• Maintain accurate master data in ERP and CRM systems.

Requirements

• Proven experience in customer service, order management, or a related field.

• Strong written and verbal communication skills in English – mandatory.

• German would be a plus, French or Italian would also be considered a valuable additional language.

• Ability to successfully implement and adhere to strict guidelines and processes.

• Strong organizational skills with excellent attention to detail.

• Ability to effectively operate ERP and CRM platforms; Salesforce experience strongly preferred.

• Customer-focused mindset with the ability to communicate effectively and build positive relationships with customers and internal stakeholders.

Join us in this dynamic role where you’ll engage with customers and collaborate with an outstanding team to deliver outstanding service. Your skills will help us achieve our mission, and together, we’ll make a difference!