Incident Management

Business impact Act as the single, primary point of contact for the BCIM team for all entities/areas for BCIM-related queries. Lead the implementation of BCIM standards, initiatives, and local regulatory requirements. Manage the relationship with BC Champions through regular two‑way meetings (tracking initiatives, policies, implementation blockers, and deliverables). Implement and operate the Incident Management framework, ensuring business recovery when contingencies or major incidents occur. Coordinate and ensure robust testing across Business and Functions in line with the agreed schedule. Ensure areas complete activities required by BCIM Standards and local regulation; and ensure GSC remains on track with MIM Standard activities. Challenge Business/Functions to strengthen their BC Plans and improve strategies to meet business needs. Act as a Subject Matter Expert (SME) to support business areas. Implement and monitor the BCIM training & awareness programme in GSC MX. Customer focus: remain flexible with changes and promote a “WOW factor” in service. Track the Annual Compliance Certificate, ensuring progress on Business Continuity Planning to meet FIM requirements. Continuously reassess the Business Continuity Plan, reflecting business changes, legal/regulatory requirements, procedures, restructures, and the impact of new technologies. Ensure the quality of BCIM programme implementation: identify improvements, document action plans, and follow through to closure. Ensure Business and Functions BC Plans are sufficiently robust and monitor their effectiveness. Audit, control, and risk Manage and follow up on activities arising from internal/external audits, functional reviews, governance, control, and risk requirements. 3-5 years of experience in Business Continuity and Incident Management. Strong experience in Business Continuity and Crisis Management. Strong knowledge of local financial regulation. Proven experience in programme deployment or project management with fixed deadlines. Desirable: experience in Incident Management and Emergency Response (techniques, methods, procedures). Desirable: experience in audit or quality assurance and/or BC programme implementation in the financial sector. Strong communication and negotiation skills; ability to engage effectively with different management levels. Effective planning, project management, and customer relationship skills. Results-driven delivery in short timeframes. Influence and networking; ability to perform under pressure. Strong presentation skills. Risk management capability and strong relationship-building with business partners. Behaviours aligned to corporate values; a “we can do” mindset. MBA. BCI UK or DRII USA (CBCP) certification.