Inventory & Returns Management Specialist
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What you'll do
- Manage service parts inventory across multiple remote locations and ensure each site has the appropriate stock to support business needs.
- Maintain min/max inventory levels for assigned components and locations.
- Monitor site inventory balances and initiate replenishment activity when components reach reorder thresholds.
- Support inventory accuracy through regular reviews, reconciliations, and exception follow-up.
- Work with the Planning team to understand demand requirements and translate demand signals into inventory needs.
- Partner with Buyers to understand supplier lead times, reorder timelines, and potential supply constraints.
- Identify parts at risk of shortage due to usage trends, long lead times, or delayed replenishment.
- Escalate inventory risks and recommend actions to maintain site readiness.
- Track customer defective returns from multiple remote locations from initiation through closure.
- Coordinate receipt, documentation, and disposition of returned defective components.
- Physically inspect and audit returned materials to validate condition, quantity, part number, and return eligibility.
- Maintain accurate records of return status, replacement status, credit status, and open action items.
What they're looking for
- High School Diploma and 2+ years of experience managing service parts inventory across multiple remote locations
Nice to have
- Experience supporting remote field inventory/spares pools, warranty support, or service logistics programs.
- Experience managing RMA, defective return, supplier credit, or replacement processes.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Location/Division Specific Information: Austin, TX
How will you make an impact?
The Inventory & Service Parts Operations Specialist is responsible for managing inventory and reverse logistics across multiple remote customer or service locations. This role ensures appropriate stocking levels, timely replenishment, accurate tracking of defective returns, and clear reporting on parts failure trends by site. The position partners closely with Planning, Buyers, Manufacturing, Suppliers, and Service teams to maintain component availability, support customer uptime, and drive disciplined inventory control.
What will you do?
Inventory Management Across Remote Sites
Manage service parts inventory across multiple remote locations and ensure each site has the appropriate stock to support business needs.
Maintain min/max inventory levels for assigned components and locations.
Monitor site inventory balances and initiate replenishment activity when components reach reorder thresholds.
Support inventory accuracy through regular reviews, reconciliations, and exception follow-up.
Demand Planning & Replenishment Coordination
Work with the Planning team to understand demand requirements and translate demand signals into inventory needs.
Partner with Buyers to understand supplier lead times, reorder timelines, and potential supply constraints.
Identify parts at risk of shortage due to usage trends, long lead times, or delayed replenishment.
Escalate inventory risks and recommend actions to maintain site readiness.
Defective Returns Tracking & Audit
Track customer defective returns from multiple remote locations from initiation through closure.
Coordinate receipt, documentation, and disposition of returned defective components.
Physically inspect and audit returned materials to validate condition, quantity, part number, and return eligibility.
Maintain accurate records of return status, replacement status, credit status, and open action items.
Supplier / Manufacturing Return Resolution
Work with Manufacturing and Suppliers to process defective returns for credit, replacement, repair, or other approved disposition.
Follow up on open supplier return authorizations, replacement commitments, and credit recovery actions.
Identify recurring return issues and coordinate with cross-functional teams to support corrective action where needed.
Reporting
Prepare monthly reporting showing parts failures by site, component, and return status.
How will you get here?
High School Diploma and 2+ years of experience managing service parts inventory across multiple remote locations
Knowledge, Skills, Abilities:
· Experience in inventory management, service parts operations, supply chain, logistics, materials management, or reverse logistics.
· Working knowledge of min/max inventory practices, replenishment planning, and component tracking.
· Ability to coordinate across Planning, Procurement/Buyers, Manufacturing, Supplier, and Service teams.
· Strong attention to detail, especially when validating returned parts, quantities, part numbers, and supporting documentation.
· Ability to manage multiple locations, open actions, and competing priorities in a structured manner.
· Strong communication and follow-up skills with internal teams and external suppliers.
· Proficiency with inventory tracking tools, ERP systems, Excel, or similar reporting tools.
Preferred Qualifications:
· Experience supporting remote field inventory/spares pools, warranty support, or service logistics programs.
· Experience managing RMA, defective return, supplier credit, or replacement processes.
What Can Jabil Offer You?
Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
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