IT Help Desk Technician
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What you'll do
- Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
- Image, deploy, and configure new devices for employees and configure employee workspace
- Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
- Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
- Provide support for Windows machines, MacBooks, and iPads
- Decommission out-of-warranty equipment and coordinate recycling efforts
- Partner with vendors for warranty-related hardware support
- Maintain and manage IT inventory, including tracking assets and stock levels
- Keep asset management systems up to date to support budgeting, refresh cycles, and audits
- Assist the IT team with ongoing and new projects
What they're looking for
- Experience in Information Technology, ideally with a focus on end-user support or customer success
- High School Diploma or equivalent
- Ability to lift up to 25 lbs without assistance
- Reliable transportation to the main office and occasional travel to a warehouse location
- Experience imaging and deploying devices (Windows/Mac environments)
- Familiarity with cloud-based IT systems and identity management tools
- Experience supporting a mixed-device environment (Windows, macOS, iOS)
- Knowledge of IT asset management and lifecycle processes
- Understanding of ticketing systems and IT support workflows
- Strong customer-first mindset with the ability to build relationships and empathize with users
- Excellent interpersonal and communication skills
- Ability to work independently and manage time effectively
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Help us change the way the world parks
Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.
Join our Flash Team as an IT Help Desk Technician!
Join Flash as a full-time IT Help Desk Technician and become an essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to make an immediate impact while elevating your career.
Location: Austin HQ, may need to go to the Dripping Springs Warehouse on occasion
Schedule: Monday to Friday, 8:00 am - 5:00 pm OR 9:00 am - 6:00 pm, possible OT
Travel: 0%
What You'll Do:
- Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
- Image, deploy, and configure new devices for employees and configure employee workspace
- Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
- Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
- Provide support for Windows machines, MacBooks, and iPads
- Decommission out-of-warranty equipment and coordinate recycling efforts
- Partner with vendors for warranty-related hardware support
- Maintain and manage IT inventory, including tracking assets and stock levels
- Keep asset management systems up to date to support budgeting, refresh cycles, and audits
- Assist the IT team with ongoing and new projects
What You Bring:
Technical Skills
- Experience imaging and deploying devices (Windows/Mac environments)
- Familiarity with cloud-based IT systems and identity management tools
- Experience supporting a mixed-device environment (Windows, macOS, iOS)
- Knowledge of IT asset management and lifecycle processes
- Understanding of ticketing systems and IT support workflows
Soft Skills
- Strong customer-first mindset with the ability to build relationships and empathize with users
- Excellent interpersonal and communication skills
- Ability to work independently and manage time effectively
- High attention to detail and strong organizational skills
- Adaptability, able to follow processes while supporting change and improvement
Qualifications:
- Experience in Information Technology, ideally with a focus on end-user support or customer success
- High School Diploma or equivalent
- Ability to lift up to 25 lbs without assistance
- Reliable transportation to the main office and occasional travel to a warehouse location
Salary:
Starting at $26.00/hour
Final salary will be determined based on the candidate's skills and experience level.
Competitive Rewards Package includes:
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible work environment
- Opportunities for professional growth and development
Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.
Company
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