IT Service Delivery Consultant Mid / Site Manager
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What you'll do
- Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
- Provide Incident, Problem, Change, and Availability Management.
- Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.
- Serve as Site Manager for Resource Managers to head-up, supervise and represent the team on-site.
- Responsible for ensuring that all program goals and objectives are accomplished within the prescribed timeframe, budgetary parameters and to the customers' satisfaction.
- Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members and frontline escalation point regarding workplace issues.
- Responsible for reporting events, informing Leidos leadership of incidents and advising on potential courses of action.
- Provide performance feedback and coaching to direct reports.
- Manage administrative duties for team, to include team scheduling, time off requests, coordinating training, special initiatives, professional development, etc., ensuring compliance with Leidos policies.
- Responsible for incident escalation on behalf of direct reports; pursue and attain issue resolution; coordinate with Resource Managers for interdepartmental requirements; and tracking training, certification and education for Leidos personnel.
- Modeling the 6 Key Leidos Leadership Excellence Behaviors.
What they're looking for
- High School Diploma/GED and and a minimum of 6+ years of relevant experience or equivalent.
- Active DoD Secret Clearance
- Prior MCEN experience
- ITIL certification required
- IAT II certification required
- Experience with Hardware (HW) or Software (SW) asset management.
Nice to have
- Previous people leadership experience.
- NGEN
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include:
Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
Provide Incident, Problem, Change, and Availability Management.
Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.
SITE MANAGER RESPONSIBILITIES:
- Serve as Site Manager for Resource Managers to head-up, supervise and represent the team on-site.
- Responsible for ensuring that all program goals and objectives are accomplished within the prescribed timeframe, budgetary parameters and to the customers' satisfaction.
- Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members and frontline escalation point regarding workplace issues.
- Responsible for reporting events, informing Leidos leadership of incidents and advising on potential courses of action.
- Provide performance feedback and coaching to direct reports.
- Manage administrative duties for team, to include team scheduling, time off requests, coordinating training, special initiatives, professional development, etc., ensuring compliance with Leidos policies.
- Responsible for incident escalation on behalf of direct reports; pursue and attain issue resolution; coordinate with Resource Managers for interdepartmental requirements; and tracking training, certification and education for Leidos personnel.
- Modeling the 6 Key Leidos Leadership Excellence Behaviors.
Basic Qualifications:
High School Diploma/GED and and a minimum of 6+ years of relevant experience or equivalent.
Active DoD Secret Clearance
Prior MCEN experience
ITIL certification required
IAT II certification required
Experience with Hardware (HW) or Software (SW) asset management.
Preferred Qualifications:
- Previous people leadership experience.
NGEN
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
September 18, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $59,150.00 - $106,925.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Company
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