QBE Insurance·11 days ago
11 days ago
IT Service Desk Analyst
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What you'll do
- Deliver high-level customer support across multiple communication channels
- Manage incidents and service requests
- Ensure timely resolution for both internal and external users
What they're looking for
- Prior IT help desk experience
- Strong technical troubleshooting skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are recruiting an IT Service Desk Analyst to deliver high-level customer support across multiple communication channels. You will manage incidents and service requests, ensuring timely resolution for both internal and external users. Ideal candidates have prior IT help desk experience and strong technical troubleshooting skills.
Skills
- it service desk
- incident management
- troubleshooting
- customer service
- problem solving
- itil
- microsoft office
- windows operating systems
- remote desktop support
- active directory
- tcp/ip
- dhcp
- dns
- networking concepts
- microsoft exchange
- microsoft lync
- o365
- ticketing systems
- remote control technologies
- citrix
- call center management certification
- microsoft certified professional
- microsoft certified solutions expert
- cisco certified network associate
- itil v3 foundation training
Company
QBE Insurance
Cebu City, Philippines
Company facts come from this company's own listings. We only show what the postings themselves carry.