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blitznow·8 days ago

IT Support Executive

Bengaluru, IndiaFull-timeMid · 3-5 years

About this role

ABOUT US

Blitz enables brands with 60 mins to Same Day Delivery, powering quick commerce experiences on their own platforms.
We are seeking a highly customer-obsessed, highly energetic & skilled professional to join us as an IT Support Executive. S/he will be responsible for ensuring the smooth functioning of IT infrastructure, systems, and applications across Blitz, making it convenient for brands on the demand front as well as enabling a seamless technology experience for delivery partners on the supply front.

Key Responsibilities

  • Install, configure, and maintain desktops, laptops, printers, barcode scanners, handheld devices, and other IT hardware.
  • Support and troubleshoot Warehouse Management Systems (WMS), POS/Billing systems, inventory management applications, and other business-critical software.
  • Diagnose and resolve hardware, software, network, and internet connectivity issues with minimal downtime.
  • Provide first-level technical support to store teams and ensure timely issue resolution.
  • Monitor and maintain routers, Wi-Fi, CCTV systems, and other IT infrastructure across Dark Stores.
  • Manage user accounts, passwords, system access, software updates, antivirus, and scheduled data backups.
  • Coordinate with vendors for hardware repairs, replacements, and preventive maintenance.

  • Maintain IT asset inventory, documentation, and warranty records.
  • Support new store launches, IT rollouts, and infrastructure upgrades.
  • Ensure compliance with IT security policies and data protection standards.

Skills & Qualifications

  • Diploma/BCA/B.Sc./B.Tech in Computer Science, Information Technology, or a related field.
  • 3–5 years of IT support experience, preferably in Retail, Warehousing, Logistics, Quick Commerce, or Dark Store operations.
  • Strong knowledge of Windows OS, LAN/WAN, Wi-Fi, and basic server support.
  • Hands-on experience with WMS/POS systems, barcode scanners, printers, and handheld devices.
  • Excellent troubleshooting, communication, and problem-solving skills.
  • Ability to support multiple locations and respond effectively to critical IT issues.


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