Italian - Technical Support Analyst
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What you'll do
- Provide customer support in Italian and English via phone, chat, and email/tickets
- Troubleshoot issues related to mobile applications, Bluetooth, connectivity, and smart devices
- Guide customers through product features and functionalities
- Take ownership of customer cases from first contact to resolution
- Escalate more complex technical cases when necessary
- Maintain accurate documentation of customer interactions
What they're looking for
- Fluent Italian (C1 level) and confident English (B2 level)
- Strong communication and problem-solving skills
- Interest in technology and willingness to learn
- Customer-focused and solution-oriented mindset
Nice to have
- Previous customer service or technical support experience is an advantage, but not essential
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Italian-Speaking Technical Support Analyst
Smart Mobility Industry | Hybrid after training
Do you speak Italian and English and enjoy solving technical problems?
Join our international Technical Support team and support customers of one of the world’s leading smart mobility brands. You’ll help users with products such as electric scooters, mobile applications, Bluetooth connectivity, and connected devices.
What you'll do
- Provide customer support in Italian and English via phone, chat, and email/tickets
- Troubleshoot issues related to mobile applications, Bluetooth, connectivity, and smart devices
- Guide customers through product features and functionalities
- Take ownership of customer cases from first contact to resolution
- Escalate more complex technical cases when necessary
- Maintain accurate documentation of customer interactions
Requirements
What we're looking for
- Fluent Italian (C1 level) and confident English (B2 level)
- Strong communication and problem-solving skills
- Interest in technology and willingness to learn
- Customer-focused and solution-oriented mindset
- Previous customer service or technical support experience is an advantage, but not essential
Benefits
What we offer
- Hybrid working model after completing the training period
- Monday–Friday working schedule ( 9:00-18:00)
- International and multicultural working environment
- Professional training and ongoing support
- Private healthcare package (Medicover)
- Cafeteria
- KPI-based incentive system
If you speak Italian and English and would like to work in a technical support role with the opportunity to work hybrid after training, we’d be happy to hear from you.
Apply now and join our international team!
Company
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