Portuguese-Speaking Technical Support Analyst BUD
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What you'll do
- Provide professional customer support in Portuguese
- Assist customers with product-related questions and technical issues
- Understand the customer's problem and guide them towards the right solution
- Support customers with basic troubleshooting
- Document customer interactions accurately in internal systems
- Cooperate with other teams when further assistance is required
- Ensure a professional and positive customer experience
What they're looking for
- Fluent Portuguese language skills
- Confident English communication skills
- Strong communication and problem-solving skills
- Customer-focused and patient approach
- Interest in technology and willingness to learn
- Ability to work independently and as part of an international team
Nice to have
- Previous experience in customer service, technical support, helpdesk or a similar role is an advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Portuguese-Speaking Customer Support Specialist – Budapest
Location: Budapest
Work arrangement: Hybrid
Employment type: Full-time
Do you speak European Portuguese fluently and enjoy helping customers and solving problems?
We are looking for Portuguese-speaking colleagues to join an international customer support team in Budapest. In this role, you will support customers of a well-known consumer technology brand and help them with product-related questions and everyday technical issues.
What will you do?
- Provide professional customer support in Portuguese
- Assist customers with product-related questions and technical issues
- Understand the customer's problem and guide them towards the right solution
- Support customers with basic troubleshooting
- Document customer interactions accurately in internal systems
- Cooperate with other teams when further assistance is required
- Ensure a professional and positive customer experience
Requirements
What are we looking for?
- Fluent Portuguese language skills
- Confident English communication skills
- Strong communication and problem-solving skills
- Customer-focused and patient approach
- Interest in technology and willingness to learn
- Ability to work independently and as part of an international team
Previous experience in customer service, technical support, helpdesk or a similar role is an advantage.
Benefits
What can you expect?
- Hybrid working arrangement in Budapest
- International and multicultural working environment
- Structured onboarding and training
- Opportunity to use Portuguese and English on a daily basis
- Experience supporting an international consumer technology brand
- Long-term professional development opportunities
Interested?
If you speak Portuguese fluently and are looking for a new opportunity in Budapest, we would be happy to hear from you.
Apply with your English CV and our recruitment team will contact you with further details.
Company
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