Key Account Manager
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What you'll do
- Retain, manage, and grow a portfolio of key client accounts, delivering against monthly and annual sales targets through strategic account planning
- Lead strategic account plans, multi-year growth initiatives, sales forecasting, and pipeline management to drive commercial outcomes
- Build and strengthen multi-level client relationships while acting as a trusted advisor and escalation point for critical client issues and opportunities
- Drive major contract negotiations, renewals, and commercial discussions to maximise value for clients and the business
- Partner with cross-functional stakeholders to develop and deliver winning client proposals and innovative solutions
- Identify growth opportunities, leverage internal networks, and collaborate on client engagement and marketing initiatives to expand existing accounts
What they're looking for
- 3-5 years' experience within a relevant industry
- Demonstrated experience managing and growing strategic client accounts
- Proven ability to drive commercial outcomes and negotiate successful agreements
- Experience developing strong stakeholder relationships across multiple organisational levels
- Strong business acumen and customer-centric mindset
- Advanced communication, collaboration, and relationship-building skills
- Experience working with KPIs, sales targets, and pipeline management
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel.
As a Key Account Manager, you'll lead the management and growth of some of the division's most significant client accounts, acting as a trusted advisor and driving long-term value creation. You'll shape client strategy, lead complex negotiations, collaborate across multiple business functions, and play a key role in winning new opportunities within existing accounts. This is an exciting opportunity to influence senior stakeholders, mentor others, and contribute to meaningful business growth.
This role can be based in our Sydney or Melbourne Head Office.
What you will be doing:
- Retain, manage, and grow a portfolio of key client accounts, delivering against monthly and annual sales targets through strategic account planning
- Lead strategic account plans, multi-year growth initiatives, sales forecasting, and pipeline management to drive commercial outcomes
- Build and strengthen multi-level client relationships while acting as a trusted advisor and escalation point for critical client issues and opportunities
- Drive major contract negotiations, renewals, and commercial discussions to maximise value for clients and the business
- Partner with cross-functional stakeholders to develop and deliver winning client proposals and innovative solutions
- Identify growth opportunities, leverage internal networks, and collaborate on client engagement and marketing initiatives to expand existing accounts
What you will bring to the role:
- 3-5 years' experience within a relevant industry
- Demonstrated experience managing and growing strategic client accounts
- Proven ability to drive commercial outcomes and negotiate successful agreements
- Experience developing strong stakeholder relationships across multiple organisational levels
- Strong business acumen and customer-centric mindset
- Advanced communication, collaboration, and relationship-building skills
- Experience working with KPIs, sales targets, and pipeline management
What’s in it for you?
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
https://www.fcmtravel.com/en-au/what-we-do/meetings-events
Company
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