Johnson Controls·Manufacturing·14 days ago
14 days ago
Key Account Manager
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What you'll do
- Manage a portfolio of strategic ShopperTrak customer accounts.
- Build and maintain long-term relationships with key decision-makers and influencers.
- Develop and execute account growth plans aligned to customer objectives and business targets.
- Drive customer retention by ensuring customers realise value from ShopperTrak solutions and services.
- Identify opportunities to expand existing accounts through additional products, services, and capabilities.
- Lead commercial discussions, renewals, and contract negotiations.
- Collaborate with sales, operations, customer success, and technical teams to deliver excellent customer outcomes.
- Monitor account performance, customer satisfaction, and revenue growth metrics.
- Provide accurate sales forecasts and account reporting.
- Maintain a strong understanding of retail trends, customer challenges, and competitive market developments.
What they're looking for
- Proven experience in Key Account Management, Account Management, or Strategic Sales.
- Strong commercial acumen with experience managing customer renewals and growth opportunities.
- Demonstrated success in customer retention and revenue expansion.
- Excellent relationship-building and stakeholder management skills.
- Ability to influence and engage customers at senior decision-maker level.
- Strong negotiation, presentation, and communication skills.
- Self-motivated with the ability to manage multiple priorities effectively.
- Full UK driving licence and willingness to travel as required.
Nice to have
- Experience working within retail technology, SaaS, analytics, data solutions, or customer insight environments.
- Knowledge of retail operations, consumer behaviour, footfall analytics, or business intelligence solutions.
- Experience managing enterprise or strategic customer accounts.
- Familiarity with CRM and account planning tools.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
What You Will Do
As a Key Account Manager within ShopperTrak Analytics, part of Sensormatic Solutions, you will be responsible for developing and growing strategic relationships with shopping centre owners, property investors and property management organisations across the UK & Ireland. Acting as a trusted advisor, you will help customers maximise value from our retail analytics and traffic intelligence solutions while identifying opportunities for long-term growth and partnership.
This is a hybrid role, requiring attendance at our Solihull office one day per week (typically Wednesday or Thursday) and regular travel across the UK & Ireland to visit customers, attend industry events and strengthen key stakeholder relationships.
What We Offer
- Competitive salary plus bonus plan and a company car
- 25 days holiday plus bank holidays
- Pension
- Life insurance
- Employee Assistance Programme
- Employee referral scheme
- Employee discounts
- Cycle to Work scheme
- Discounts on Johnson Controls products
- Training and career development opportunities
- Supportive, collaborative and safety-driven culture
- Opportunity to work with a global leader in retail analytics and technology solutions
How You Will Do It
- Manage and develop a portfolio of key property sector customers, including shopping centres, retail destinations and property management organisations.
- Build trusted relationships with senior stakeholders and decision-makers.
- Drive account growth through upselling, cross-selling and identification of new opportunities.
- Deliver business reviews, presentations and data-led recommendations demonstrating customer value and ROI.
- Develop and execute strategic account plans to maximise retention and revenue growth.
- Support contract renewals, commercial negotiations and forecasting activities.
- Collaborate closely with Customer Success, Analytics, Product and Sales teams to deliver excellent customer outcomes.
- Monitor market trends and competitor activity within the retail property sector.
- Maintain accurate customer records, pipeline activity and reporting within CRM systems.
- Represent ShopperTrak Analytics at customer meetings, industry events and networking opportunities.
What We Are Looking For
Required
- Proven experience in Key Account Management, Strategic Account Management or B2B sales.
- Strong experience managing senior stakeholder relationships within complex customer organisations.
- Demonstrable success in growing existing accounts and achieving commercial targets.
- Excellent communication, presentation and negotiation skills.
- Ability to understand customer challenges and translate them into business solutions.
- Highly organised, self-motivated and results-driven.
- Experience using CRM systems and Microsoft Office applications.
- Full UK driving licence and willingness to travel regularly across the UK & Ireland.
Beneficial
- Experience working with shopping centres, retail property owners, property management companies or commercial real estate organisations.
- Knowledge of retail analytics, footfall measurement, location intelligence or SaaS solutions.
- Understanding of the retail property market and customer experience trends.
- Experience selling data, analytics or technology-based solutions.
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Manufacturing
Company
Johnson ControlsManufacturing
Solihull, United Kingdom
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