ATL Ltd·11 days ago
11 days ago
Key Account Manager (US Accounts)
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What you'll do
- Managing a portfolio of accounts to achieve long-term partnerships with strategically important customers.
- Developing positive relationships and handling customers’ needs.
- Respond to customers queries in timely manner and aspire to deliver a positive customer experience.
- Align customer and internal expectations with regards to cost and delivery as required.
- Complete quotations, estimates and price reviews as required to ensure margins are maintained and project scope is monitored and managed.
- Regular and clear communication with your line manager to update them on current status of accounts, escalating concerns as required.
- Monitoring Sales metrics, reporting on customer account performance regularly.
- Ongoing sales forecasting through proactive discussions with each customer.
- Suggest methods to improve sales performance and identify opportunities for growth.
- Co-ordinate all elements of customer relations with internal ATL departments.
- Attend networking events & exhibitions to present the business in existing and new markets.
- Use environmentally sustainable practices in accordance with our environmental policy.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Duties and Responsibilities
- Managing a portfolio of accounts to achieve long-term partnerships with strategically important customers.
- Developing positive relationships and handling customers’ needs.
- Respond to customers queries in timely manner and aspire to deliver a positive customer experience.
- Align customer and internal expectations with regards to cost and delivery as required.
- Complete quotations, estimates and price reviews as required to ensure margins are maintained and project scope is monitored and managed.
- Regular and clear communication with your line manager to update them on current status of accounts, escalating concerns as required.
- Monitoring Sales metrics, reporting on customer account performance regularly.
- Ongoing sales forecasting through proactive discussions with each customer.
- Suggest methods to improve sales performance and identify opportunities for growth.
- Co-ordinate all elements of customer relations with internal ATL departments.
- Attend networking events & exhibitions to present the business in existing and new markets.
- Use environmentally sustainable practices in accordance with our environmental policy.
- Seek ways to reduce waste and energy usage in accordance with our environmental objectives.
Company
ATL Ltd
Bletchley, United Kingdom
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