Kolkata HRO Service Delivery 14 To 16 Years I Kolkata
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About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
HR Global Shared Services Specialists play a crucial role in optimizing HR service delivery, improving efficiency, and enhancing the employee experience through centralized and streamlined processes. They establish and manage a centralized service delivery model for HR functions, ensuring consistency and standardization across the organization.They identify opportunities to streamline HR processes and improve service delivery efficiency. They may implement HR technologies, automation, and self-service tools to enhance the employee experience and reduce administrative burdens.
In this role you will play a key role in:
Serve as the primary point of contact for level 2 escalations from client.
Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution
Provide guidance and support to Team Members and Delivery Manager
Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.
Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
Lead special projects and initiatives as assigned by senior management.
YOUR PROFILE
Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
Excellent communication skills, including written, verbal, and presentation skills.
Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
Customer-centric mindset with a passion for delivering an exceptional employee experience.
Proficiency in HRIS systems and Microsoft Office Suite.
Customer-centric mindset with a passion for delivering an exceptional employee experience.
Strong problem-solving skills and attention to detail.
WHAT YOU'LL LOVE ABOUT WORKING HERE
We recognize the significance of flexible work arrangements to provide support. Flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
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