Lead Assistant Manager (HCA) for Kochi

Essential Functions

•    Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
•    Work with stakeholders to create capability building strategy based on skills identified as necessary to achieve overall organization goal
•    Design and deliver clinical related  programs that focus on employees at different stages and offer blend learning solution
•    Develop a plan for equipping employees in effective overall healthcare management.
•    Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material
•    Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactive
•    Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
•    Identification of appropriate methodology for the implementation of training
•    Training and certification of trainers on the training modules
•    Building PPTs and other material and participate in presentation to the client/ internal customers
•    Participate during client visits (presentation of capability building programs)
•    End to end training management

Performance parameters

•    Quality and accuracy of deliverables
•    Efficiency and effectiveness (result-orientation)
•    Training delivery
•    Adherence to internal standards
•    Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
•    Employee satisfaction, people development and morale
•    Good performance on any other function that may occur from time to time or as directed by the Supervisor
•    Builds and maintains atmosphere where coaching, counseling, and feedback are considered essential for better performance
•    Risk recognition, assessment, analyses, management and mitigation
•    Robust understanding of BPO and client processes while suggesting an optimum solution for the client
•    Demonstration of in-depth knowledge and application of various methodologies in relevant situations or phases